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  • Dispatcher (13)

  • Comcentric
  • all cities, Iowa 13 United States View Map
Dispatch Specialist

We are seeking a Dispatch Specialist for a 24-month remote contract (with possible extension and/or conversion to perm) working central time zone. The Dispatch Specialist is responsible for dispatching, working with technicians and their schedules, and maintaining calendars.

1 year of Dispatching, Scheduling, Call Center, or Coordinator experience is required US Citizen or Green Card holder.

Compensation: $12/hour (non negotiable) W2 Must pass background check to be eligible for hire Job Description:

  • Utilize systems to monitor workflow and load the work to qualified technicians.
  • Evaluate and reassign work to available technicians as needed.
  • Work to monitor and regulate work volumes.
  • Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
  • Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
  • Ensure that service orders and repair tickets are processed accurately.
  • Acquires skills through a combination of formal training and considerable on-the-job experience.
  • May serve as lead and/or primary technical resource within department or work area.

Requirements:

  • Good telephone skills – Clear, understandable speaking voice
  • Strong organizational skills
  • There is a possibly of a rotating Saturday shift, not set in stone.
  • High School, GED or equivalent education and relevant experience
Dispatch Specialist

We are seeking a Dispatch Specialist for a 24-month remote contract (with possible extension and/or conversion to perm) working central time zone. The Dispatch Specialist is responsible for dispatching, working with technicians and their schedules, and maintaining calendars.

1 year of Dispatching, Scheduling, Call Center, or Coordinator experience is required US Citizen or Green Card holder.

Compensation: $12/hour (non negotiable) W2 Must pass background check to be eligible for hire Job Description:

  • Utilize systems to monitor workflow and load the work to qualified technicians.
  • Evaluate and reassign work to available technicians as needed.
  • Work to monitor and regulate work volumes.
  • Communicate with technicians and/or other departmental employees to resolve force availability imbalances.
  • Read and analyze exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria.
  • Ensure that service orders and repair tickets are processed accurately.
  • Acquires skills through a combination of formal training and considerable on-the-job experience.
  • May serve as lead and/or primary technical resource within department or work area.

Requirements:

  • Good telephone skills – Clear, understandable speaking voice
  • Strong organizational skills
  • There is a possibly of a rotating Saturday shift, not set in stone.
  • High School, GED or equivalent education and relevant experience
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