Security Dispatcher Part Time, 16 hours

Job Description:

Position Summary:

Thursday Day Shift, 6:30am - 3pm

Friday Swing Shift; 2:30pm - 11pm

Thanks so much.

The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control).
This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment.

Key Responsibilities:

• Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs
  
• Serve as the point of contact for emergency responders until their arrival on campus
  
• Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices
  
• Ensure resident check-ins are logged in accordance with policy and procedures
  
• Track transportation movements and coordinate with drivers to ensure timely and safe service
  
• Support front desk staff and internal departments by communicating and escalating urgent requests appropriately
  
• Maintain clear and professional records of calls and incidents
  
• Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination
  
• Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty
  

Qualifications:

• Strong verbal communication, situational judgment, and multi-tasking ability
  
• Calm and composed demeanor under pressure
  
• Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software
  
• Familiarity with radio dispatch, emergency procedures, and access control systems a plus
  
• Customer service experience in healthcare, residential, or hospitality settings preferred
  
• Valid driver's license preferred but not required
  
• Must be reliable, punctual, and willing to accept weekend per diem shifts as needed
  
• BLS, EMT, or First Responder certification preferred (or willingness to obtain)
  
• High school diploma or equivalent required
  

Physical Requirements:

• Must be able to sit for extended periods in a control room setting
  
• Must be able to communicate clearly over phone and radio
  

Remote Type:
On-site

Salary Range:
$18.07 - $25.30

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