Dispatcher

Summary

Sanders & Johnson, Inc. is hiring a reliable, adaptable, and communicative person to become our full-time Dispatcher. You'll be engaging with customers, coordinating technicians, and supporting seamless workdays at our Indian Hills, CO office. If you have strong phone communication skills and a heart for customer service, keep reading!

PAY & BENEFITS

You'll earn $23.00 - $26.00/hour (based on experience) and receive benefits like:

• 401(k) retirement plan
• Sick leave, vacation time, and paid holidays
• Health, dental, and vision insurance
• Life and AD&D insurance
• Training and advancement opportunities
• Direct deposit
• Dog-friendly office and a team with a sense of humor

You'll have a flexible 40-hour schedule, Monday through Friday with the potential to work from home one day per week!

WHAT YOU'LL DO

Our Dispatcher communicates with customers and field technicians to keep workdays productive and efficient. Some customers can be challenging, so it's important that you don't take things personally and roll with the punches. Here's what to expect:

• Dispatching the right technician to the right call
• Answering incoming phone calls and speaking with current customers, prospective clients, and service technicians
• Scheduling service appointments based on technician availability and skills
• Accurately entering customer data into our dispatch software and verifying information for accuracy

DISPATCHER QUALIFICATIONS

• 3+ years of dispatch experience
• Ability to remain calm and professional during challenging interactions
• Ability to follow up after requests and see projects through to completion
• Proficiency with technology and modern dispatch software, preferably ServiceTitan
• Analytical problem-solving skills
• Attention to detail and organizational skills
• Punctual, dependable, and trustworthy personality
• Self-starter mentality with a fast-paced work ethic

Preferred Criteria:

• Familiarity with coaching programs (Praxis S-10, Nexstar, Blue Collar Success Group, etc.)
• HVAC or plumbing dispatch experience

JOIN US!

Denver is an extraordinary city, with incredible winters and even more spectacular summers. That's why Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 48 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.

We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC and plumbing businesses.

We are a locally owned company and have great leadership who are personally interested in the success of the organization, a loyal base of customers going back decades, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity and remaining locally owned. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.

Are you the dependable Dispatcher our office needs? If so, seize the day and apply now with our short initial form!

Job Description

Sanders & Johnson, Inc. is hiring a reliable, adaptable, and communicative person to become our full-time Dispatcher. You'll be engaging with customers, coordinating technicians, and supporting seamless workdays at our Indian Hills, CO office. If you have strong phone communication skills and a heart for customer service, keep reading!

PAY & BENEFITS

You'll earn $23.00 - $26.00/hour (based on experience) and receive benefits like:

• 401(k) retirement plan
• Sick leave, vacation time, and paid holidays
• Health, dental, and vision insurance
• Life and AD&D insurance
• Training and advancement opportunities
• Direct deposit
• Dog-friendly office and a team with a sense of humor

You'll have a flexible 40-hour schedule, Monday through Friday with the potential to work from home one day per week!

WHAT YOU'LL DO

Our Dispatcher communicates with customers and field technicians to keep workdays productive and efficient. Some customers can be challenging, so it's important that you don't take things personally and roll with the punches. Here's what to expect:

• Dispatching the right technician to the right call
• Answering incoming phone calls and speaking with current customers, prospective clients, and service technicians
• Scheduling service appointments based on technician availability and skills
• Accurately entering customer data into our dispatch software and verifying information for accuracy

DISPATCHER QUALIFICATIONS

• 3+ years of dispatch experience
• Ability to remain calm and professional during challenging interactions
• Ability to follow up after requests and see projects through to completion
• Proficiency with technology and modern dispatch software, preferably ServiceTitan
• Analytical problem-solving skills
• Attention to detail and organizational skills
• Punctual, dependable, and trustworthy personality
• Self-starter mentality with a fast-paced work ethic

Preferred Criteria:

• Familiarity with coaching programs (Praxis S-10, Nexstar, Blue Collar Success Group, etc.)
• HVAC or plumbing dispatch experience

JOIN US!

Denver is an extraordinary city, with incredible winters and even more spectacular summers. That's why Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 48 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.

We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC and plumbing businesses.

We are a locally owned company and have great leadership who are personally interested in the success of the organization, a loyal base of customers going back decades, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity and remaining locally owned. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.

Are you the dependable Dispatcher our office needs? If so, seize the day and apply now with our short initial form!