Dispatcher

Dispatch CoordinatorAt CUI Cable Services, our Dispatch Coordinators play a critical role in keeping our field operations running efficiently. You'll be the communication hub between our customers, technicians, and leadership teamcoordinating schedules, managing work orders, and ensuring technicians have everything they need to deliver exceptional service.If you thrive in a fast-paced environment, enjoy solving problems, and can juggle multiple priorities while maintaining excellent customer service, we'd love to have you on our team.Why Join CUI?At our state-of-the-art facility, we invest in our employees and provide opportunities to build long-term careers. We believe in promoting from within and giving our team members the tools they need to succeed.Benefits & PerksCompetitive paySign-on bonus (where applicable)Weekly payComprehensive Medical, Dental & Vision insurance401(k) with company matchPaid holidaysPay increase after your first yearCareer advancement opportunitiesSupportive team environmentOngoing training and professional developmentWhat You'll DoAs a Dispatch Coordinator, you will:Coordinate and dispatch field technicians based on customer appointments, service priorities, and route efficiency.Monitor technician progress throughout the day and adjust schedules as needed.Communicate with technicians, supervisors, and customers regarding appointments, delays, and service updates.Receive inbound customer and client calls while providing outstanding customer service.Prepare and manage daily technician work schedules and dispatch assignments.Relay work orders, updates, and important operational information to field personnel.Resolve scheduling conflicts and service issues by working collaboratively with operations leadership.Maintain accurate records of work orders, customer requests, completed jobs, technician activity, inventory, and service documentation.Prepare reports, time logs, and operational documentation in accordance with company policies.Assist leadership with ensuring technicians remain productive while meeting customer service expectations.What We're Looking ForExcellent communication and customer service skillsStrong organizational and multitasking abilitiesAbility to make quick decisions in a fast-paced environmentComfortable working with multiple computer systems and dispatch softwareHigh attention to detail and strong problem-solving skillsAbility to work independently and as part of a teamFlexible schedule with the ability to work weekends as neededMust successfully pass a background check and drug screeningPreferred QualificationsPrevious dispatch, scheduling, logistics, transportation, or call center experience preferredExperience supporting field service technicians is a plusProficiency with Microsoft Office, including Excel and OutlookAbout CUI Cable ServicesCommunications Unlimited, Inc. (CUI) has been a trusted leader in telecommunications infrastructure since 2001. We proudly provide installation, fulfillment, construction, and technical workforce solutions for some of the nation's largest broadband providers, including Comcast, Charter, Cox, Mediacom, and Antietam Broadband.As a registered Veteran-Owned and Minority-Owned business, CUI employs more than 800 professionals dedicated to delivering exceptional service across residential, commercial, and construction operations.Our MissionTo be the business partner of choice by delivering exceptional quality, operating with integrity, embracing our core values, and creating an environment where our employees are respected, supported, and empowered to succeed.If you're looking for a career where your work directly impacts customers and supports a growing field operation, apply today and become part of the CUI team.

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