Field Marshal

Field Marshal

As a successful Field Marshal Team member, you will support all operations for events including Baseball/Softball/Soccer/Lacrosse tournaments at a Sports Force Parks. This individual is responsible for providing exceptional customer service and hospitality to all guests throughout the park. This individual understands that they have the ability to impact the guest experience including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests.

Key responsibilities include:

• Greeting guests with a smile and positive attitude.
• Ensuring that guests understand the park layout and direct them to their assigned field.
• Understanding events happening on any given day to ensure guest experience is of the highest quality.
• Being familiar with the Sports Force Parks Facility Guidelines and Code of Conduct policies.
• Being familiar with the rules/regulations of the tournament.
• Introducing yourself to the coaches and umpires upon their arrival for each game.
• Ensuring correct teams are at the correct field.
• Locating any missing teams and notifying Field Lead if a team is late or does not show up.
• Ensuring that the score card is completed after the game with official and coaches' signatures and officials rating.
• Notifying Field Lead in the event of any situation where you need additional support.
• Radio UIC/Assignor beginning of last inning.
• Constantly checking water and notifying maintenance if refills are needed.
• Ensuring game balls are at the field before each game begins.
• Accounting for all game balls at the end of each game.
• Ensuring all trash is cleaned between games, walking the perimeter fence both inside and outside the fence/field. Picking up any trash in dugouts including sweeping.
• Presenting trophies and awards when needed.
• Turning off any lights at the end of the night, returning scoreboards, cards, any and all items left in the scorer's booth.
• Supporting the operations of the business including park opening and closing procedures, cash controls, and all other functions in operating a customer service-based environment.
• Providing exceptional customer service to customers on-site throughout the duration of the tournament/event and offering support during other programming events at the park.

Qualifications:

Required:

• Willingness to work long hours and weekends seasonally as the business requires.
• Ability to stand for long periods of time, including walking long distances throughout the park during assigned shift.
• May be asked to routinely lift items of weight up to 30 lbs. to accomplish job duties.
• Must be able to work well in a fast-paced environment in large, crowded areas of outdoor park.
• Routinely exposed to extreme hot/cold weather conditions.

Preferred:

• Ability to provide exceptional customer service skills; ability to adhere to Company's Service Standards.
• Cash handling or checkout experience is preferred but not required.
• Ability to operate personal computer, including ability to effectively use scanning equipment.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Ability to work independently and as a team member.

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