Dispatcher

Dispatcher & Logistics Coordinator

Lakeside HR Group has partnered with our client to recruit a Dispatch & Logistics Coordinator to join a fast-paced, mission-driven transportation operations team. This role is ideal for someone who thrives in a dynamic environment, enjoys problem-solving, and takes pride in delivering exceptional service to clients and field personnel. As a Dispatch & Logistics Coordinator, you will serve as the central communication hubtriaging incoming requests, coordinating ground and air transportation resources, and ensuring every transport runs smoothly from start to finish. You'll work closely with drivers, supervisors, and client coordinators while maintaining accurate documentation and providing timely updates throughout each transport. This position offers meaningful work, a collaborative team environment, and the opportunity to grow within a respected organization that values professionalism, reliability, and customer-first service.

Key Responsibilities:

• Transport Request Triage: Receive and assess incoming transport requests via phone and email, ensuring all essential details are captured accurately.
• Logistics Planning: Develop transport plans tailored to client needs, including ground, commercial air, and charter air arrangements.
• Resource Scheduling & Dispatch: Engage, schedule, and dispatch appropriate transportation resources. Provide clear, concise instructions to drivers and air partners.
• Transport Monitoring: Track ground and air movements throughout each transport, keeping all stakeholders informed of progress and any changes.
• Documentation & Reporting: Enter client information, transport updates, and detailed notes into the dispatch database with accuracy and consistency.
• Client & Team Communication: Build rapport with client coordinators, region supervisors, and drivers. Maintain a professional, customer-focused approach in all interactions.
• Issue Evaluation & Escalation: Empathize with client concerns, assess urgency, and escalate issues to management when appropriate.

Required Qualifications:

• High school diploma or GED
• Ability to speak, read, and write in English
• Strong multitasking skills with the ability to manage multiple communication channels
• Clear and professional telephone and radio voice
• Ability to prioritize and make decisions based on incoming information
• Basic computer proficiency, including data entry and information retrieval

Preferred Qualifications:

• Prior experience in dispatch, transportation logistics, or medical administrative roles
• Familiarity with dispatching software or logistics platforms
• Experience working in fast-paced, communication-heavy environments
• Strong customer service background

Compensation/Benefits:

• Starting pay: $22.05 per hour, increasing to $23.75 after 90 days
• Opportunities for advancement within operations and logistics
• Supportive team environment with ongoing training
• Shift-based schedule with availability needed for overnights, weekends, and holiday
• Competitive compensation package
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Retirement plan with employer contribution

About Lakeside HR Group: At Lakeside HR Group, we understand that finding the right job is essential for your career success. We are a boutique-style human resources consulting and recruiting firm dedicated to providing personalized, tailored solutions. When you partner with us, you are not just getting a recruiteryou are getting the entire Lakeside team working together to support your career goals. Partner with us at Lakeside HR Group, where we are more than just a recruiting firm; we are your partners in achieving your career aspirations.

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