Dispatcher

Dispatcher

The Dispatcher position acts as a communication point for 811 (Call before you dig) emergency and non-emergency calls. This position receives requests, transmits messages, and tracks vehicles.

The ideal candidate must be an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.

Responsibilities:

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Provide field units with information about tickets from 811
• Enter data in the computer system and maintain logs and records of calls, activities and other information

Experience/Skills:

• Previous experience as a Dispatcher preferred
• Microsoft office applications
• Excellent typing and data entry skills
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Sound judgment and critical thinking
• High school diploma

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