Dispatcher

Dispatcher Position at Fire & Ice Heating & Air Looking for the BEST Dispatcher in the Industry to join Fire & Ice Heating & Air! If you've worked in dispatch for HVAC, plumbing, or electrical, you already know: YOU are the heartbeat of the operation. You keep the schedule tight, the techs productive, and the customers taken care of.At Fire & Ice, we recognize that. We're looking for a skilled Dispatcher who thrives in a fast-paced environment, understands the rhythm of the trades, and wants to be part of a company that actually appreciates the work you do. If you want stability, support, and a team that respects your expertise, this is the place.Why Experienced Dispatchers Choose Fire & IceEmployer-paid Medical, Dental & VisionLife, AD&D & Long-Term Disability includedOptional short-term disability & gap coverage401(k) with company match (Traditional & Roth)Paid holidays & PTOPaid parental leaveTuition reimbursementOngoing training & developmentA leadership team that gets the trades and supports your successWhat You'll DoYou'll be the central hub that keeps our field running smoothly:Receive and document emergency & non-emergency callsPrioritize calls based on urgency, customer needs, and technician skillsetMonitor field technicians and optimize their schedules for maximum efficiencySchedule appointments using right tech / right call guidelinesEnter accurate customer and call information into our systemCommunicate clearly with techs, customers, and leadershipSupport a fast-moving service department with professionalism and confidenceYour decisions directly impact productivity, customer satisfaction, and revenue and we trust you with that responsibility.What You BringPrevious dispatching experience (required)Bonus: Experience in HVAC, plumbing, or electrical dispatchBonus: Experience with ServiceTitanStrong attention to detailA team-first attitudeHonesty, integrity, and a commitment to qualityAbility to stay calm, organized, and efficient in a fast-paced environmentIf you know how to keep techs moving and customers happy, you'll thrive here.RequirementsValid driver's licenseAbility to pass assessments, interviews, background checks, and drug screeningFire & Ice Heating and Air is an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.Posted Min Pay RateUSD $20.00/Hr.Posted Max Pay RateUSD $25.00/Hr.

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