CSR/Dispatcher

B.E.S.T. Representative At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion. We're looking for a motivated and dynamic individual to join our team.Responsibilities include:Use ServiceTitan software to manage schedules and dispatch technicians.Communicate effectively with customers, technicians, and management.Handle customer calls for scheduling, rescheduling, and job coordination.Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.Follow up on unsold estimates and completed work, soliciting reviews for technician performance.Monitor lead quality. Request lead credits when necessary.Ensure rapid response to leads within 5 minutes.Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed.Initially in-office, with potential for remote work once proficient in systems and operations.Requirements include:Preferred experience with ServiceTitan software.Excellent phone and communication skills.Strong multi-tasking abilities.Experience in scheduling and dispatching for a home service company is preferred.Fluent in English; Spanish is a plus.Self-starter, motivated, and a doer.Why PatchitUP Drywall?Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment. If you're looking to be part of a dynamic and expanding company, apply now.

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