Security Responder - 3rd Shift

Security Responder - Full Time

Primary Location: West Des Moines, IA

Wage: $27.00/HR

FLSA: Non-Exempt

Reports To: Security Team Manager

3rd Shift

Job Summary:

The Responder maintains security and safety of people and the property. Identifies and escalates issues in accordance with documented policies and procedures. Conducts patrols of the datacenter to ensure the protection of the clients assets and property. Provides strong customer service, access control, loss prevention, incident response, observation and reporting for all safety and security incidents.

What You Can Expect:

1. Respond to security incidents as dispatched within designated tier times.
2. Conducts patrols of the interior and exterior of the datacenter facility.
3. Prepares reports on a surface book device on incidents responded to during shift.
4. Serves as Incident Commander pending arrival of security supervisor, or member of a public service agency police or fire.
5. Serves as an escort for datacenter guests requiring individual escorts through the facility.
6. Monitors cameras in the Security Operations Center (SOC).
7. Identifies security shortfalls and offers suggestions from improving the security program.
8. Maintains logs and records in accordance with the Datacenter Standard Operations Procedure (SOP).
9. Evaluates and escalates potential safety issues within the facility.
10. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions.
11. Identifies security shortfalls and offers suggestions from improving the security program.

Basic Requirements:

• 18 years of age or older.
• High School Diploma or GED required.
• Above average computer / technology skills needed.
• Excellent customer service and team leadership skills needed.
• Must be able to work independently.
• Must be able to remain calm and professional during stressful situations.
• Must have great attention to detail and remain vigilant throughout shift.
• Must have a professional demeanor.
• Must be able to respond to emergencies with rapid / effective judgment and use appropriate escalation.
• All candidates must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.
• Must have 1-2 years of consecutive security experience.
• Must have a valid drivers license and a clean driving record.
• Must have a reliable means of communication, such as cell phone.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the Country.
• Must have the ability to speak, read, and write English proficiently.
• Must have 1 + years of Supervisory experience.
• Open availability preferred.

Competencies:

• Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local, county and state laws and regulations.
• Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts.
• Knowledge of security operations and procedures.
• Knowledge of fire inspection procedures.
• Capable of learning a variety of security and safety devices and controls.
• Ability to track and maintain schedule assignments.
• Strong oral and written communication skills.
• Strong customer service and service delivery orientation.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.
• Ability to exercise independent judgment and decision-making skills.

Working Conditions (Physical / Mental Demands):

• With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include:
• Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• May be required to work overtime without advance notice.
• Keyboard, basic computer usage and operating controls.
• Frequent sitting, standing, and walking, which may be required for long periods of time or up to 12 miles of distance. It may involve climbing stairs and walking up inclines and on uneven terrain.
• Walking, reaching with hands and arms, stooping, kneeling, crouching, and crawling.
• Ability to carry up to 2.5-pound device during the entire shift.
• Depending on assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.
• Required ability to manage multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• Regular talking and hearing.
• May be required to use vehicle in the performance of duties.
• On occasion may be required to perform stressful and physical activity.
• Frequent lifting and/or moving up to 10 pounds and occasionally lifting and/or moving up to 25 pounds.
• Close vision, distance vision, and ability to adjust focus.

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