Lead Medical Support Assistant

Lead Medical Support Assistant

The Veterans Health Administration was seeking a Lead Medical Support Assistant for the Health Administration Department at the Tomah VA Medical Center in Tomah, WI. This position coordinates Advanced Medical Support Assistant assignments and workflow within an interdisciplinary unit, supports accurate and timely scheduling, provides guidance to Advanced MSAs, monitors quality of work, assists with training, collects data, runs reports, and helps organize priorities to ensure daily administrative duties are completed efficiently.

Location: Tomah, WI

Vacancies: 1

Salary: $45,409 - $59,031 per year

Pay Scale & Grade: GS-7

Promotion Potential: None

Work Schedule: Full-time, Monday - Friday, 8:00am - 4:30pm

Appointment Type: Permanent

Telework: Not eligible

Remote/Virtual: Not available

Travel Required: Not required

Relocation Expenses: Not reimbursed

Recruitment/Relocation Incentives: Not authorized

PCS: Not authorized

Drug Test: Not required

Security Clearance: Not required

Position Sensitivity/Risk: Non-sensitive / Low Risk

Union Representation: No

Key Responsibilities:

• Serve as a Lead Medical Support Assistant providing clerical and administrative support for patient coordination, care, and treatment.
• Coordinate Advanced Medical Support Assistant assignments and workflow within the Health Administration Department and associated clinics.
• Assist the supervisor with monitoring work assignments and coordinating coverage at all workstations.
• Resolve daily workplace issues and help maintain efficient workflow.
• Coordinate department flow, workload capture, and day-to-day administrative support functions.
• Monitor and help maintain the integrity of databases, including consult management and related reports.
• Ensure front-line scheduling staff understand and properly use administrative support packages.
• Schedule patient appointments in accordance with VHA national scheduling guidelines.
• Interpret and verify provider orders when scheduling appointments.
• Provide information and guidance to agency employees as requested.
• Conduct ongoing reviews to ensure quality of work.
• Assist with staff training and development.
• Collect data, run reports, organize work, and set priorities to ensure timely completion of duties.
• Perform related duties as assigned.

Basic Qualifications:

• Must be a U.S. Citizen.
• Must be proficient in written and spoken English.
• Must be subject to a background/security investigation.
• Selective Service registration is required for males born after December 31, 1959.
• Must complete all application requirements and online onboarding requirements.
• Must participate in the seasonal influenza vaccination program as required for Department of Veterans Affairs health care personnel.
• Selected applicant may be required to serve a probationary period.
• Must have a high school diploma, GED, proficiency certificate, or equivalent qualifying education.

Eligibility:

• This announcement was open to current permanent VA employees of the facility, all other VA employees, and all U.S. Citizens.
• Applicants were reviewed and referred in the following order: current permanent VA employees of the facility, all other VA employees, and all other applicants.
• The two-page resume requirement did not apply to this position.

GS-7 Lead Medical Support Assistant Qualifications:

• Must have one year of specialized experience directly related to Medical Support Assistant duties equivalent to at least the GS-6 grade level.
• Experience must demonstrate knowledge, skills, and abilities associated with current Medical Support Assistant responsibilities.
• Specialized experience includes using advanced patient systems in support of multiple clinics within an interdisciplinary coordinated care delivery model.
• Specialized experience includes setting priorities, organizing work to meet deadlines, and ensuring compliance with established processes, policies, and regulations.
• Specialized experience includes communicating tactfully and effectively by phone, in person, and in writing.
• Specialized experience includes advanced knowledge of technical health care processes, including scheduling patient appointments across interdisciplinary care and/or Care in the Community models.
• Specialized experience includes knowledge of patient health care portals, appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, and patient support care operations.
• Specialized experience includes advanced knowledge of medical terminology due to the technical language used by clinicians.

Required Knowledge, Skills, and Abilities:

• Advanced knowledge of medical terminology and clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
• Ability to use advanced patient systems in support of multiple clinics in an interdisciplinary setting.
• Ability to organize work, set priorities, and delegate tasks and responsibilities to meet deadlines.
• Skill in communicating with individuals to obtain the desired effect.
• Ability to coordinate with a variety of interdisciplinary care team staff.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, workflow priorities, and the flow of work to meet team and patient needs.
• Ability to follow up on pending issues and understand the impact of incomplete work across multiple clinics.

Physical Requirements:

• Work is primarily sedentary and physical demands do not exceed those of a typical office setting.
• May involve walking, standing, twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying light items.
• Some positions may require sitting for long periods at a computer terminal while typing and talking on a telephone headset.

Work Environment:

• Work is performed in an office or clinical administrative environment with everyday risks or discomforts.
• Normal safety precautions are required, including safe use of office equipment and observance of fire regulations.
• Work area is adequately lighted, heated, and ventilated.
• Employee works near patients and may be exposed to communicable diseases.
• Some exposure to verbal abuse may occur in certain positions.

Required Documents:

• Resume
• Standard Clinical Resume Document uploaded into the restricted resume field
• Full resume or CV may be uploaded separately into the other document upload field
• Transcript, if using education to qualify
• SF-50 / Notification of Personnel Action, if applicable
• DD-214 / Statement of Service, if applicable
• Disability Letter, if applicable
• Separation Notice, if applicable
• Other supporting documentation, if applicable

Benefits:

• Comprehensive federal benefits package.
• Health, dental, vision, life, and long-term care insurance options may be available depending on appointment type and work schedule.
• Paid time off and federal retirement benefits may be available depending on appointment type and work schedule.
• Eligibility for benefits depends on position type and whether the position is full-time, part-time, or intermittent.

Application Deadline: June 30, 2026

Status: This job announcement has closed and is listed as hiring complete.

This position was open to current permanent VA employees of the facility, all other VA employees, and all U.S. Citizens. Applicants were required to submit a complete application package through USAJOBS by the closing date.

Government Jobs

Show more