Social Worker Program Coordinator - Caregiver Support Program

Social Worker Program Coordinator - Caregiver Support Program

The Veterans Health Administration was seeking a Social Worker Program Coordinator, locally titled Caregiver Support Program Manager, for the Montana VA Healthcare System. The incumbent manages the Caregiver Support Program, oversees service delivery and care coordination for caregivers of Veterans with complex needs, supervises CSP staff, supports education and outreach, and serves as a subject matter expert for caregiver-related services across Montana VA facilities.

Agency: Veterans Health Administration

Facility: Montana VA Healthcare System

Location: Billings, MT; Bozeman, MT; Butte, MT; Fort Harrison, MT; Great Falls, MT; Kalispell, MT; Missoula, MT

Vacancies: 1

Salary: $111,229 - $144,599 per year

Salary Note: SSR for Social Work applies across the state and for all 0185 positions

Pay Scale & Grade: GS-13

Promotion Potential: None

Work Schedule: Full-time, Monday - Friday, 8:00am - 4:30pm

Appointment Type: Permanent

Telework: Yes; ad-hoc

Remote/Virtual: Not available

Travel Required: 25% or less

Relocation Expenses: Not reimbursed

Recruitment Incentive: Not authorized

PCS: Not authorized

Drug Test: Not required

Security Clearance: Not required

Position Sensitivity/Risk: Non-sensitive / Low Risk

Background Check: Credentialing and suitability/fitness required

Financial Disclosure: Not required

Federal Service: Excepted Service

Union Representation: No

Supervisory Status: Yes

Functional Statement: 436-6144040

Announcement Number: CBSU-12989061-26-LF

Key Responsibilities:

• Serve as the Caregiver Support Program Manager for the Montana VA Healthcare System.
• Oversee service delivery and coordination of care activities for caregivers who provide personal care services to eligible Veterans.
• Establish and maintain education programs for Veterans, caregivers, community agencies, students, and staff.
• Develop orientation, coaching, in-service training, staff development, and continuing education programs related to the Caregiver Support Program.
• Develop and implement outreach plans for Veterans and caregivers who may benefit from CSP services but do not currently use VA health care.
• Support outreach to current PGCSS and PCAFC participants and plan outreach activities such as National Family Caregiver Month events.
• Maintain a referral resource network that may include peer support mentoring, caregiver skill-building, self-care education, mental health support, legal services, and financial services.
• Directly supervise Caregiver Support Coordinators, Clinical Assessors, Administrative Support Assistants, and other interprofessional staff assigned to the program.
• Coordinate program implementation with clinical services across Montana VA locations, including nursing, physical therapy, occupational therapy, speech therapy, mental health, and primary care.
• Provide clinical interventions to Veterans and caregiver populations served by the program when appropriate.
• Serve as a subject matter expert to Montana VA leadership and staff for Caregiver Support Program issues.
• Serve as a consultant to Montana VA professionals and administrators on program-specific activities.
• Serve as liaison to the VISN Caregiver Support Program and VA Central Office program leadership.
• Serve as the Montana VA point of contact for inquiries and outreach requests related to eligible PCAFC and PGCSS caregivers.
• Engage with stakeholders including Veterans, family members, state and community agencies, Veterans Service Organizations, military support programs, Post Deployment Events, Yellow Ribbon events, National Guard units, and Reservist units.
• Identify unmet needs of caregivers, Veterans, families, and significant others.
• Collaborate with facility, VISN, and VA Central Office staff to develop and implement program solutions.
• Participate in national, regional, and VISN operational calls and contribute to national leadership council committees.
• Support cultural transformation initiatives such as the Elizabeth Dole Foundation Campaign for Inclusive Care and the Rosalynn Carter Institute.
• Perform administrative and personnel management duties for supervised staff.
• Provide clinical supervision, consultation, negotiation with other departments, and quality improvement support.
• Provide briefings and consultation to internal and external stakeholders regarding the special needs of caregivers.

Basic Qualifications:

• Must be a U.S. Citizen. Non-citizens may only be appointed when qualified citizens cannot be recruited in accordance with VA policy.
• Must be proficient in written and spoken English.
• Must have a master's degree in social work from a school fully accredited by the Council on Social Work Education.
• Graduates of schools in candidacy status do not meet the education requirement until the school is fully accredited.
• A doctoral degree in social work may not be substituted for the required master's degree in social work.
• Must be licensed or certified by a state to independently practice social work at the master's degree level.
• Must be subject to background/security investigation.
• Selective Service registration is required for males born after December 31, 1959.
• Must complete all application requirements and online onboarding requirements.
• Must provide acceptable identification for employment eligibility verification.
• Must participate in the seasonal influenza vaccination program as required for Department of Veterans Affairs health care personnel.
• Selected applicant will be required to serve a one-year or two-year trial period.

Eligibility:

• This announcement was open only to Montana VA Healthcare System employees.
• The two-page resume requirement did not apply to this position.
• This position is in the Excepted Service and does not confer competitive status.
• This announcement may be used to fill additional vacancies.

GS-13 Qualification Requirements:

• Must have one year of experience equivalent to the GS-12 grade level.
• Experience must demonstrate advanced practice skills, judgment, and progressively more professional competency.
• Applicants may have certification or other post-master's degree training from a nationally recognized professional organization or university with a defined curriculum, internship, or equivalent supervised professional experience.
• Must be licensed or certified at the advanced practice level.
• Must be able to provide supervision for licensure.
• Must demonstrate skill in coordinating and implementing one or more specialty programs across the facility.
• Must demonstrate skill in local policy and practice development, procedures, and practice guidelines for the program.
• Must demonstrate skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program areas.
• Must be able to collaborate with internal and external partners to further program goals and enhance patient-centered care.
• Must be able to perform the full range of supervisory duties, including assigning work, evaluating performance, selecting staff, training staff, recommending awards or advancements, and taking disciplinary action when appropriate.
• Must be able to oversee fiscal matters for supervised functions, including fund controls, contracts, equipment expenditures, forecasting resource needs, and administering allocated budgets.
• Must understand organizational structure and its impact on program operations.
• This vacancy was announced above the full performance level at GS-13.

Education:

• Master's degree in social work from a CSWE-accredited school is required.
• Education must be from an institution recognized by the U.S. Department of Education.
• Foreign education must be supported by a certificate of foreign equivalency if used to meet qualification requirements.
• Transcript is required.

Physical Requirements:

• Requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity.
• May require long periods of walking, standing, stooping, sitting, bending, pulling, and pushing.
• Transferring patients and objects may be required.
• May involve exposure to infected patients or contaminated materials.
• May involve occasional exposure to patients who are combative due to delirium, dementia, or psychiatric disorders.
• Must be mature, flexible, sensible, and capable of working effectively in stressful situations.
• Must be able to shift priorities based on patient needs.
• May be required to travel in GSA vehicles.
• Must possess and maintain a current, valid state driver's license.

Required Documents:

• License
• Full resume/CV
• Resume
• SF-50 / Notification of Personnel Action
• Transcript
• Standard Clinical Resume Document uploaded into the restricted resume field
• Full resume or CV may be uploaded separately into the Other document upload field without page limitation
• Performance appraisal, if applicable
• Professional certification, if applicable
• PCS orders, if applicable
• Separation notice / RIF documentation, if applicable
• Cover letter, DD-214 / Statement of Service, disability letter, SF-15, and other supporting documents, if applicable

Benefits:

• Comprehensive federal benefits package.
• 37 to 50 days of paid time off per year, including 13 to 26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment.
• Potential child care subsidy for eligible full-time employees after 60 days of employment.
• Traditional federal pension with 5-year vesting.
• Federal 401(k)-style retirement plan with up to 5% VA contribution.
• Federal health, vision, dental, term life, and long-term care insurance options.

Application Deadline: June 29, 2026 at 11:59 p.m. ET

Status: Closed; reviewing applications

This announcement for a Social Worker Program Coordinator - Caregiver Support Program position with the Montana VA Healthcare System closed on June 29, 2026. Applications are currently listed as being reviewed.

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