SME - Finastra PAYPLUS

Who are we?At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.Senior Subject Matter Expert (SME) – PAYplus USA (PPUSA)Location: Atlanta, GAProduct: Finastra PAYplus USAClient Environment: U.S. Banking ClientEmployment Type: Full-timeRole OverviewThe Senior PPUSA Subject Matter Expert (SME) is a seasoned professional responsible for providing deep functional and technical expertise in Finastra's PAYplus USA solution in a production banking environment. This role supports a U.S. bank client and plays a critical part in complex issue resolution, configuration advisory, and client engagement. The SME works independently with minimal guidance and acts as a trusted advisor across Finastra and client teams.Key ResponsibilitiesFunctional & Product ExpertiseProvide in-depth subject matter expertise in Finastra PAYplus USA across configuration, processing flows, and production operationsApply strong conceptual and practical knowledge of PPUSA with working knowledge of related payment platformsAct as a product authority for complex configurations, system options, and payment processing behaviorIssue Investigation & Problem SolvingLead investigation of complex L2/L3 production issues including defect triage and root cause analysisRecreate issues using GUI, database analysis, and trace logsAnalyze PPUSA core tables, business flows, traces, and system behaviorReview end-to-end payment processing flows and determine configuration vs. code-related issuesExecute solutions and support QA/L2 during validationClient & Stakeholder EngagementParticipate in client escalation callsExplain complex technical issues clearly to client and internal stakeholdersProvide structured status updates, risk assessments, and next stepsAct as a trusted advisor to PAS Leads, Advisors, and bank stakeholdersOperational Impact & CollaborationOwn end-to-end accountability for assigned PPUSA processes or operational objectivesWork closely with L1, L2, QA, Product Management, and Development teamsOperate within broad guidelines while exercising sound professional judgmentRequired Skills & ExperienceTechnical ExpertiseStrong hands-on experience with Finastra PAYplus USA (mandatory)Recent relevant PPUSA experience within the last four yearsStrong skills in trace analysis, database investigation, and rule configurationProfessional SkillsAbility to solve complex problems using analysis of multiple data sourcesWorks independently with minimal guidanceStrong analytical and decision-making skillsBusiness & Communication SkillsUnderstanding of U.S. payment processing and banking operationsAwareness of market best practices and Finastra's competitive positioning, Finastra ecosystemStrong written and verbal communication skillsComfortable interacting with senior client and internal stakeholdersCareer LevelThis is a senior, seasoned individual contributor role. Career progression typically focuses on depth of expertise , client impact, and platform mastery rather than people management.We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.· Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*· Sustainability: Benefit from paid time off for volunteering and donation matching.· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.· Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.Specific benefits may vary by location.At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.Be unique, be exceptional, and help us make a difference at Finastra!Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.#J-18808-Ljbffr

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