Security Control Room Operator

OverviewFirst Coast Security (FCS), founded in 1999, is a leading security services provider offering customized solutions across commercial, residential, and government sites. We hire and develop high-quality Security Officers and maintain a culture built on service excellence, integrity, and employee satisfaction. FCS values long‑term careers, recognizes strong performance, and promotes from within, giving you real opportunities to grow.First Coast Security is an Equal Opportunity / Affinative Action Employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.Job Skills / RequirementsThe Security Control Room Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control RoomDuties: monitor CCTV and alarms, dispatch officers, submit incident reportsMonitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systemsProactively monitor all surveillance cameras and CCTV remote viewer programsMonitors and responds to all security/life safety system alarmsAnswer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergenciesServe as the liaison between all departments and the security departmentHandle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security DirectorAccurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass‑downs logs, incident reports, incident reports logs, or other established methods)Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staffComplete "task work orders" for all reported maintenance needsInform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systemsControl and monitor the two‑way communication systemsMake emergency notifications as necessary pursuant to site Post OrdersAdditional Information / BenefitsPaid HolidaysWeekly Pay401K/403b PlanShort Term DisabilityDental InsurancePaid VacationLong Term DisabilityVision InsuranceMedical InsuranceLife InsuranceThe following screenings are required:Drug ScreenCriminal Background CheckMotor VehicleEducation VerificationEmployment VerificationBenefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Short Term Disability, 401K/403b Plan#J-18808-Ljbffr

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