Dispatcher

Location 4700 Northwest Parkway,Suite 210,Hilliard, OH, 43026,United StatesBase Pay $24.00 - $28.00 / HourJob Category Call Center, Customer Service Support, Skilled TradesRelocation Expense Covered NoEmployee Type Full-TimeRequired Degree High schoolManage Others NoContact InformationPhone 614-515-5795DescriptionDispatcherEco Plumbers, Electricians, and HVAC TechniciansAre you a high-energy professional who thrives in a fast-paced environment? Eco is looking for an experienced Dispatcher to join our team! In this role, you will be the heartbeat of our operations, flowing vital information across departments to ensure our technicians are set up for success and our clients receive world-class service.The RoleAs a Dispatcher, you will manage the daily flow of field operations through careful planning and constant communication.Key ResponsibilitiesLogistics & Scheduling: Communicate arrival times and appointment statuses to clients while managing schedule updates to ensure no appointment windows are missed.Operational Support: Audit jobs for accuracy, execute rebooks and prebooks, and assist with special order processes.Team Collaboration: Provide exceptional support to field staff, assist Sales Coordinators, and fill in for their roles during breaks or vacancies.Performance Tracking: Review daily run rates, fill out weekly reports, and meet "Next Stop" and update guidelines.QualificationsExperience: Must have at least 2 to 3 years of prior experience in a Dispatcher role.Mindset: A strong ability to prioritize with an analytical and critical thinking mindset.Pressure Performer: High adaptability and equanimity when things get busy.Detail Oriented: Extreme attention to detail and accuracy in all tasks.Communication: Excellent verbal and written communication skills.Growth-Oriented: A willingness to learn home service terminology and a desire to "Grow or Die" with our team.Requirements: Offers are contingent upon passing a pre-employment background check and drug screening.Pay Range: $24.00 – $28.00 per hour.Benefits: Eligibility begins after a 90-day probationary period.Shift: Monday – Friday, 12:00 PM – 9:00 PM.On-Site Requirement: This is strictly an in-office position; we do not offer remote work.Availability: Regular weekend or evening work is required per a rotational on-call schedule.Peak Seasons: During seasonal extreme weather-related events, the position may require long hours.Professional Standards: We maintain a professional call center environment with a specific dress code and a "work at work" policy regarding personal electronics.SummaryAt Eco Plumbers, Electricians, and HVAC Technicians, you'll work with a great team that takes pride in "Saving the day, protecting the future" for its clients. We respect the talents each individual brings to the company, helping us reach our common goals, and we have fun getting there!Paid Holidays with no on-call ; Paid Vacation; Paid Birthday offMedical, Dental and Vision insurance offeredSupplemental insurance offered401k with company match at 4% (eligible at 6 months)Paid training, on-going instruction and coachingEmployee appreciation activities and eventsHourly and extra incentive programsFully stocked trucks and field supportUniforms and health shotsTool assistance program and opportunity for a boot allowanceCompany Benefits: Effective on the first day of the month following 60 days of continuous employment.Paid Time Off (PTO): Begins after 90 days of employment.#J-18808-Ljbffr

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