Dispatcher/CSR (Knoxville, Tennessee, United States)

Essential Job Duties:

Maintaining the daily schedule for both service techs and installation teams
Answering incoming calls Booking jobs for service department
Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required

Requirements & Qualifications:

1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail
Excellent communication and customer service skills especially under pressure
Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
Team player who is a self-starter and able to learn independently
Confident in utilizing and learning new software programs
Geographical knowledge of service area or map reading skills
High school diploma or general education degree (GED)
Must enjoy helping and working with others

Experience: Dispatching: 1-3+ years (Preferred)

Compensation details: 17-20 Hourly Wage

PI4d8ddb1b220b-31181-40963020

Essential Job Duties:

Maintaining the daily schedule for both service techs and installation teams
Answering incoming calls Booking jobs for service department
Communicating with customers daily for follow ups, tech arrival updates, scheduling, and more Fast-paced environment with strong teamwork environment High typing and multitasking skills required

Requirements & Qualifications:

1-3 years related experience and/or training in customer service, dispatching or project management, or equivalent combination of education and experience
Proactive & accountable Self-motivated, fast learner and highly organized multi-tasker with attention to detail
Excellent communication and customer service skills especially under pressure
Familiarity with Service Titan and HVAC dispatching is ideal (will train for right person)
Team player who is a self-starter and able to learn independently
Confident in utilizing and learning new software programs
Geographical knowledge of service area or map reading skills
High school diploma or general education degree (GED)
Must enjoy helping and working with others

Experience: Dispatching: 1-3+ years (Preferred)

Compensation details: 17-20 Hourly Wage

PI4d8ddb1b220b-31181-40963020

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