Dispatcher

Job DetailsJob Title: DispatcherReports To: Terminal ManagerLocation: Detroit, MIJob Type: Monday-Friday, Full-TimePay Range: $48K-$57K, based on experienceJob SummaryA Dispatcher, under the supervision of a manager, is responsible for communicating with drivers, school district personnel and parents for daily routes, trips and extra-curricular activities of students for our clients. The Dispatcher has significant, daily contact with all levels of Company personnel and as necessary. This position requires considerable judgment, diplomacy and discretion and the ability to communicate clearly. The Dispatcher deals regularly with sensitive and/or confidential information and therefore must exercise extreme care in maintaining confidentiality and privacy.Duties/ResponsibilitiesCommunicating with schools, parents, drivers and aidesAnswer telephone inquiries and communicate on two-way radioAssist manager with ensuring employees report to work as scheduled and all vehicles are staffed for the day; assigns substitute drivers, as needed; plans, schedules and assigns drivers for special transportation, including field trips, athletic events, public charters etc. using software and maps;Observe and track route timing; Assist in developing routes, busloads, bus stops and schedules when necessaryRead and follow established School District contractsReport concerns, violations or issues to the Operations Manager or SupervisorKeep records and submit reports, including all documentation for complaints, accidents, routing changes, etc., maintenance records of mileage, gas consumption, and other related data;Ensure employees perform the required daily vehicle inspection and buses are cleaned daily as required by law.Assist the shop in scheduling maintenance and repair of vehicles, coding invoices and record keepingMay handle back up driver duties or perform miscellaneous clerical/office duties while buses are in route.Be on-call for emergencies and weekends as needed;Work closely with Operations, Safety, Training and Fleet Maintenance departmentsFollow company policies regarding pupil/client management and relations with parents, teachers, guardians, and the public in generalAssist manager with monthly billing, payroll, account receivables, account payables and month end requirementsMay assist manager in implementing driver recruitment programs to ensure coverage of daily home to school routes and sufficient substitute personnelMay assist manager in disciplinary matters and overseeing yearly road test evaluationsMay assist manager in ensuring all drivers complete all necessary job related training and planning driver safety meetingsResponsible for carrying out all STA policies and State & Federal applicable regulation.Knowledge and implementation of contents of School District contractsCommunicating with schools regarding calendars, complaints, bus incidentsAssist manager in development of charter business during non-school days and summer monthsAll other duties as assigned by ManagementEducation And ExperienceHigh School Diploma or equivalentBasic knowledge of radio dispatch equipment1+ years related experience and/or training; or equivalent combination of education and experienceThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.STA is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants; Returning military are strongly encouraged to apply. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Must be eligible to work in the US without restrictions.#J-18808-Ljbffr

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