Dispatcher

Dispatcher (Electrical & HVAC)Fuquay-Varina, NC (On-Site)$45K–$65K + Bonus OpportunitiesMonday–Friday | 7AM–4PM | Occasional On-CallAbout the OpportunityWe're partnered with a growing, family-oriented home services company looking to add a strong Dispatcher to support electrical and HVAC operations. This is a key role for someone who enjoys keeping things moving, solving problems in real time, and being the steady hand that helps both customers and technicians have a smooth experience.This role is more than plugging jobs into a board — it's about coordinating people well, communicating clearly, thinking ahead, and helping the team operate at a high level. It's a strong fit for someone who takes ownership, stays calm under pressure, supports the team, and enjoys finding solutions in a fast-moving environment.If you like structure but can adapt when things change, enjoy helping others succeed, and want a role where your impact is felt daily, this could be worth exploring.What You'll Be DoingDispatch electrical and HVAC technicians based on skillset, location, and job typeManage and adjust schedules throughout the day to maximize productivityCoordinate closely with CSRs and field technicians to keep jobs flowing smoothlyHandle inbound and outbound calls regarding scheduling and appointment changesKeep accurate job notes and scheduling records in the CRMHelp prioritize urgent calls and solve scheduling challenges in real timeSupport office operations and contribute to overall team successWhat You'll Get$45K–$65K base depending on experienceBonus opportunities and overtime potentialMedical, dental, vision401(k) with matchPTO and paid holidaysOngoing training and developmentSupportive team environment with growth opportunityWhat They're Looking ForDispatching, scheduling, or coordination experience (1–2+ years preferred)Home services/trades exposure is a plus (HVAC, plumbing, electrical)ServiceTitan or similar CRM experience preferredStrong communication and multitasking abilityOrganized, detail-oriented, and dependableComfortable making decisions and adjusting priorities quicklyTeam-oriented mindset with willingness to learn and improveWhat Makes Someone Successful HereTakes ownership and keeps things moving without waiting to be toldCommunicates clearly with both customers and techniciansStays composed and solution-oriented under pressureSupports the team and pitches in when neededOpen to feedback and always looking to improveReliable, consistent, and follows through#J-18808-Ljbffr

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