Dispatcher

Pay starting between $18 - $24 per hour based on experienceWho We AreThe Plumbing Company of the Carolinas is a growing plumbing company based in Mooresville, NC, serving both commercial and residential customers throughout the Greater Charlotte area. We specialize in providing reliable plumbing service, maintenance, and project work while focusing on exceptional customer service and strong relationships with our clients. Our team is built on professionalism, accountability, teamwork, and continuous improvement. As we continue to grow, we are looking for motivated individuals who want to build a long-term career with a company that values its employees and invests in their success.About the RoleThe Dispatcher is responsible for coordinating daily schedules, communicating with customers and technicians, and ensuring jobs are completed efficiently. This position serves as the communication hub between the field and office teams.ResponsibilitiesScheduling and dispatching technicians to service calls and projectsMonitoring technician progress and adjusting schedules as neededAnswering incoming calls and assisting customersCreating and managing work ordersCommunicating arrival times and job updates to customersCoordinating emergency and priority service requestsAssisting with invoicing and administrative tasksMaintaining accurate customer records and job documentationSupporting daily office operationsParticipating in an on-call rotation every third week to coordinate after-hours service requestsThe ideal candidate is organized, customer-focused, detail-oriented, and thrives in a fast-paced environment.This position is based in our office located in Mooresville, NC. The work environment is professional, fast-paced, and team-oriented. Dispatchers spend most of their day working on a computer, answering phones, coordinating schedules, and communicating with customers and field technicians. This role requires sitting for extended periods, frequent phone and computer use, and the ability to manage multiple priorities throughout the day. Team members work closely with management, technicians, and customers to ensure exceptional service and smooth daily operations.RequirementsHigh school diploma or equivalentMinimum 2 years of customer service, dispatching, scheduling, or administrative experienceStrong communication and phone skillsExcellent organizational and multitasking abilitiesAbility to remain calm and professional in a fast-paced environmentDependable attendance and punctualityAbility to learn new software and processes quicklyExperience in plumbing, HVAC, electrical, construction, or home services preferredExperience with Housecall Pro or similar field service software preferred#J-18808-Ljbffr

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