Dispatcher

JOB SUMMARY: Receive and dispatch emergency requests for ground and air ambulance responses: direct inbound and outbound telephone calls to appropriate departments, internal and external.

EQUIPMENT: Computers, telephones, printers, pagers, and other related equipment items not specifically listed may be added as new items are introduced.

DUTIES AND RESPONSIBILITIES: Except as explicitly noted, the following functions are considered essential to this position.

• Assists ground and/or air resources for emergency responses.
• Coordinates first responder notification of fire departments and other agencies as required.
• Receives and keypunches requests for ground and air response.
• Documents daily activity.
• Provides pre-arrival instructions using EMD.
• Trains new Communication Center employees as requested.

These duties, responsibilities, requirements, and conditions are not intended to be all-inclusive and may be expanded to include other duties, responsibilities, requirements, and conditions.

QUALIFICATIONS:

• High School Diploma or GED.
• Minimum 1 year of emergency dispatch required. Sign-on bonuses available for those with 2+ years of experience.
• National and/or State certification as an Emergency Medical Technician or higher, determined by appropriate state requirements, preferred.
• Completion of the EMD certification is required.

INTERPERSONAL REQUIREMENTS:

• Maintain social, ethical, and organizational norms.
• Achieve the accomplishment of all task details, no matter how small.
• Maintain strong personal motivation; develop a sense of ownership of your work and results.
• Must have a sense of urgency for all work performed.
• Must maintain professionalism and respect with patients, co-workers, emergency service providers, healthcare workers, and the general public.

TRAINING REQUIREMENTS:

• Orientation to job requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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