City of Kansas City

  • Customer Service Specialist

  • City of Kansas City, MO
  • Kansas City, Missouri United States View Map
Several positions available with the Water Department, Consumer Services Division
Location: 4800 E 63rd St.
Pay: $19.27-$29.39 per hour

Schedule: Monday-Friday 8:00 a.m.-5:00 p.m.
Application Deadline: July 14, 2026

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About the Water Department

KC Water provides essential water, wastewater, and stormwater services to support the health, safety, and growth of the Kansas City region. The department is responsible for maintaining and operating extensive systems for water collection, treatment, and distribution, serving more than 170,000 residential and business customers, as well as regional partners. Funded through user fees, KC Water is committed to delivering high-quality service, ensuring reliable infrastructure, and investing in sustainable solutions to meet both current and future community needs.

Click here for more about this department

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What you'll do
  • Other duties may be assigned.
  • Communicate directly with customers via phone or in person in a professional and courteous manner.
  • Responds to and composes professionally written communication via email and letters.
  • Assists Customer Service Representatives in accurately and efficiently performing their responsibilities.
  • Handles escalated calls from Customer Service Representatives.
  • Investigates and resolves complex customer inquiries, requests, complaints, account and billing issues in a timely and accurate manner through research, account analysis, and referencing ordinances, policies and procedures.
  • Investigates bad debt accounts, attaches documents to customer accounts, processes incoming / outgoing mail and return mail, processes requests submitted online and/or via the electronic work queue.
  • Processes orders for installation, turn-on, discontinuation, or change in water services.
  • Clearly and accurately records all customer interactions and changes to accounts, including complaints concerning billing, service rendered or service failures, and routes information to appropriate divisions for investigation or follow-up.
  • Works as a member of a customer service delivery team.


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REQUIRES:
  • High school graduation and 3 years of public or private sector experience in customer service work at the level of Customer Service Representative or higher;
  • OR an equivalent combination of education and responsible customer service experience at the level of Customer Service Representative or higher.
  • Preference for applicants will call center experience


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City of Kansas City

City of Kansas City

816-513-1903

Kansas City, Missouri is a growing, world-class community of just over 500,000 residents that serves as the central hub for a thriving bi-state, 18-county metropolitan area of 2.5 million residents. The City is governed by a 13-member City Council and Mayor that appoint a City Manager to oversee a municipal organization with over 4,000 employees, 16 departments, and a total annual operating and capital budget exceeding $1 billion. A diverse and culturally rich community located at the confluence of the Kansas and Missouri Rivers, KC is known for its long traditions as the home of spectacular BBQ, jazz, beautiful boulevards, fountains, and parks. Kansas City boasts celebrated cultural traditions including jazz; theater, and history, including the Negro Leagues Baseball Museum. Kansas City is also the proud home of professional sports teams including the Chiefs, Royals and Sporting KC, and has served as host of several NCAA tournaments over recent years. The City is generally recognized as one of the most livable cities in America and looks forward to showcasing our city on the national and world stage as host of the 2023 NFL Draft and the 2026 World Cup. The City of Kansas City, MO seeks to attract and retain a qualified and progressive workforce to provide high-quality services to Kansas City, MO residents and visitors.

The spirit of Kansas City, powered by its people From Super Bowl wins to revitalizing neighborhood spaces to reimagined transportation networks, the Kansas City spirit shines in the big moments, but also in the everyday work that moves our city forward. Behind every moment of pride are the people who plan, build, grow, and serve with heart. Here, you’ll help turn bold ideas into lasting impact for generations to come.EVP Pillars and Proof Points

The programs, culture, and people that make our EVP real:

We build what lasts. People come here to serve and stay because they see their impact live on. Every park, policy, and plan make Kansas City stronger for the next generation.We dream big. Working for Kansas City means shaping what’s bigger than any one person, and we rally together to make this city shine. From Super Bowl wins to the World Cup stage, it’s our people who make those moments possible.We grow together. Our city thrives when its people do. From tuition support to leadership programs, employees build meaningful careers here, in a city where opportunity, community, and quality of life can co-exist. We show up for each other. In Kansas City, teamwork comes with a true sense of belonging. Across departments and generations, people step up, lend a hand, and celebrate one another’s wins. It’s the kind of place where everyone looks out for their neighbors, at work and beyond.

Be a part of the team that helps run our great city. View our current opportunities under Careers or click here: www.kcmo.gov/jobs to apply today.

 

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