Emergency Response Person

DescriptionThe Emergency Response Person (ERP) will be a reliable, trustworthy person who lives onsite, to respond to emergencies. ERP's must be able to think quickly and remain calm under pressure. To communicate effectively, ERP's need excellent interpersonal skills and the ability to talk with people seeking their help.Essential functionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Provide excellent customer serviceAdhere to all company service and operating standardsAssess the level of priority for each call receivedIdentify the appropriate departments, vehicles, and personnel to dispatch to scenesDispatch medical, police, fire, and search and rescue first-responders as appropriateProvide pre-arrival instructions to callersSnow removal and general grounds maintenanceLight cleaning of community bathrooms and other duties as instructed by immediate supervisorCompetencies Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.Communication skills: ERP's must be good listeners and be able to communicate with members, employees, and third-party organizations.Interpersonal skills: Someone in this position has constant interaction with co-op members and must be able to maintain a positive demeanor throughout even the most difficult situations.Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.RequirementsWork environment An Emergency Response Person usually works indoors but may on occasion work outdoors as directed by their supervisor.Physical demandsThe Emergency Response Person needs to be able to do the following to do their work, as assigned, efficiently: Stand for long periods of time.Walk or run for long periods of time.Bend or twist their body.Repeat the same movements.Kneel, stoop, crouch, or crawl.Travel required Travel may be required between co-ops in the nature of an emergency.Required education and experience High school diploma or its equivalentAbility to work in a physically demanding job that may include walking and standing for long periods of timeAbility to remain calm under pressureCommitment to following all protocols and proceduresCommitment to building and maintaining professional relationships with co-op membersOutstanding verbal communication skills and strong written communication skillsWork authorization/security clearance requirements Department of Homeland Security (DHS) regulation requires all employees-citizens, residents, and nonresidents-to complete Form I-9 Employment Eligibility Verification. Employees are not allowed to work in the United States until the Form I-9 is completed and properly documented.Affirmative Action/EEO statement CSI is an Equal Opportunity Employer

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