Texas Tech University Health Sciences Center

  • Director- Patient Experience

  • Texas Tech University Health Sciences Center
  • Lubbock, Texas 79410 United States View Map
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Director- Patient Experience
Lubbock
45255BR

Position Description
Directs, plans, coordinates and supervises the operation and activities of a specialized unit or small department; develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Drives patient-centered care by analyzing satisfaction data, training staff on communication best practices, and resolving grievances. They bridge the gap between patients and medical staff to improve the overall healthcare journey.


Major/Essential Functions
  • Utilizes interpersonal and communication skills for all aspects of the job.
  • Connects patient experience metrics to operational and financial performance goals.
  • Trains clinical and administrative staff on customer service, relationship building, and communication frameworks.
  • Investigates, mediates, and resolves complex patient complaints or grievances.
  • Collaborates with frontline teams and leadership to implement changes that improve access to care, care coordination, and the healing environment.


Required Qualifications
Bachelor's degree in a related area plus five years of progressively responsible management experience OR a combination of education and/or years of experience in management to equal a minimum of 9 years.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=917176

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.







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Texas Tech University Health Sciences Center

Texas Tech University Health Sciences Center

18067432865

About Us

Nationally recognized for innovative programs, academic achievement, cutting-edge research and exceptional patient care, Texas Tech University Health Sciences Center aims to promote a greater health environment for West Texas and beyond. While our flagship campus resides proudly in Lubbock, Texas, TTUHSC operates five schools with campuses in Abilene, Amarillo, Dallas/Fort Worth, Lubbock and the Permian Basin (Midland & Odessa).

Like Texas itself, we are an independent and proud institution that is part of a larger union, the Texas Tech University System. As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of doctors, nurses, pharmacists, researchers and health care professionals while simultaneously providing the people of West Texas with world-class patient care. We are both an institution of higher learning and a place where real people come for life-saving medical care.

Our Mission

As a comprehensive health sciences center, our mission is to enrich the lives of others by educating students to become collaborative health care professionals, providing excellent patient care, and advancing knowledge through innovative research.

Our Values & Culture

Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Our five values guide our actions and principles: Beyond Service, Kindhearted, Integrity, One Team, and Visionary.

Compensation & Benefits

We are proud to offer many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance, paid time off and substantial automatic retirement contributions. Additionally, we invest in employee success by providing many resources designed to support your personal and professional growth, including:

  • Comprehensive Health Plans and Other Core Insurance
  • State Retirement Programs and Pension Options
  • Retiree Insurance for Lifetime Medical Benefits
  • Continuing Education & Lifelong Learning Programs
  • Tuition scholarships for employees and their dependents
  • Leadership and Professional Development Programs
  • Mental and Physical Wellness Programs
  • Employee Recognition Programs and Longevity Pay

We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Consistently ranked as a "Great College to Work For" by the Chronicle of Higher Education, TTUHSC provides so much more than just a job!

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