Dispatcher C - Swing Shift

Dispatcher C - Utilities

Perform duties at Service Center to receive calls and complaints and take appropriate action, dispatch personnel, maintain various records, perform data entry/retrieval and related duties.

Utilize computer to find and provide information to callers regarding utility bill amounts, due dates, meter read dates, notice and termination dates, and payment options.

Essential Functions of Job:

• Utilize Borough website and email to provide information to callers for all Borough Departments, such as garbage and recycling pickup dates and Recreation schedules.
• Receive calls regarding Borough-wide customer service issues.
• Provide updates to callers regarding power outages using information provided by Electric Department.
• Provide assistance to callers utilizing Borough website or other information provided by various Departments.
• Receive calls and complaints from Borough residents regarding utilities, public works and other Borough operations, obtain and record complaints from utility users, obtain necessary information to determine urgency, dispatch proper personnel by phone or radio contact.
• If Borough personnel are not to respond, advise caller of methods or procedures to assist in handling the problem.
• If the request is outside of Borough relations or jurisdiction, refer them to proper assistance.
• Maintain records and scan/file a variety of information as required, including but not limited to utility records, data input/retrieval and spreadsheets.
• Prepare bills and generally assist other dispatchers as directed.
• Use telephone, copier, computer and other office equipment. Monitor security monitors and consult proper supervision in the event of any difficulties.
• Prepare requests and issue applications for utility service.
• Accurately prepare and stuff utility bills. Provide friendly, courteous and professional customer service to all callers, walk-ins and Borough employees.
• Learn duties and responsibilities to facilitate advancement to Dispatcher B.

This position is designated as a safety-sensitive position.

Qualifications:

Education: High school diploma or equivalent.

Experience: Must be capable of performing simple addition and subtraction. Must be capable of recording data accurately. Must be capable of learning data entry and retrieval. Must have ability to communicate effectively with the public and Borough personnel in all situations. Or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Work Authorization/Security Clearances: Must be legally authorized to work in the United States and maintain required clearances to hold a position at the Chambersburg Borough.

Additional Eligibility Requirements: Incumbent must have and maintain a valid motor vehicles license, three (3) years clean driving history, and be insurable in the independent opinion of the Borough's motor vehicle insurance underwriter. Must reside within forty-five (45) driving miles of the Borough of Chambersburg, Borough Hall, within one (1) year of the hire date as their bona fide primary residence, and continue to reside within that area while employed.

Note: Due to state and federal laws governing utility operations and safety, those employees of the Customer Service Center shall be considered to be public safety employees and their attendance and scheduling essential to the operation of these departments. As such, Dispatchers may not call off for paid or unpaid leave without first attempting to fill their schedule with an alternate qualified employee. In an emergency, at the discretion of the Supervisor, failure to report to a scheduled shift may be allowed. However, in all other cases, failure to find an alternate qualified employee to cover a shift necessitates that the employee shall work that shift. This position is also subject to DOT / PHMSA required drug testing.

In compliance with the Americans with Disabilities Act, the Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the Employer.

Affirmative Action/EEO Statement: It is the policy of the Borough of Chambersburg to provide fair and equal employment opportunities to all applicants for employment. Applicants are recruited, selected and hired on the basis of individual merit and ability and without discrimination because of race, color, religion, sex, sexual preference, age, handicap, disability, veteran status or national origin, and any other trait protected by Pennsylvania or federal law.

Method of Selection:

1. AFSCME Bargaining Unit employees working in the Department will be considered first;
2. If the position is not filled by an AFSCME Bargaining Unit employee of the Department, AFSCME Bargaining Unit employees of other Departments will be considered;
3. If the position is not filled by an AFSCME Bargaining Unit employee, other Borough employees will be considered;
4. If a Borough employee does not fill the position, outside persons (including extra part time Borough employees) will be considered in accordance with the Borough's Equal Employment Opportunity Policy and a preference for qualified Borough residents and non-users of tobacco products.
5. The AFSCME CBA provides that employees with verbal or written reprimands in the employee's file are eligible to bid on job vacancies; however, an employee with a disciplinary suspension in their personnel file is not eligible

Government Careers

Show more