Dispatcher

Dispatcher

5?Day Work Week | Supportive Team | Stable Career Path

Bassett Services is looking for a reliable, detail?driven dispatcher to support our HVAC, Plumbing, and Electrical teams. If you're someone who thrives in a fast?paced environment, enjoys helping customers, and wants a role where your work truly matters, this is the opportunity for you.

We're a long?standing, trusted home?services company that blends the feel of a well?run local business with the resources and stability of a larger regional leader. Our customers rely on us to send only the best and that starts with the dispatcher who sets every job in motion.

This role is perfect for someone who wants consistent hours, meaningful work, and a supportive team!

Why Work With Bassett

We put our people first. You'll be supported, trained, and given the tools you need to succeed. Our dispatchers play a critical role in keeping our field teams productive and our customers taken care of and we make sure you feel valued every step of the way.

Benefits & Perks

Health & Insurance

• Employer?paid medical, dental, and vision plan options
• Life, AD&D, and long?term disability included
• Optional short?term disability and gap coverage
• FSA and HSA contribution options

Retirement

• 401(k) with employer match available upon hire
• Traditional & Roth options

Time Off & Life Balance

• Paid time off and holidays
• Paid parental leave

Growth & Training

• Tuition reimbursement
• Ongoing training and development opportunities

What You'll Do

• Convert incoming customer calls into booked service appointments
• Prioritize calls based on urgency, customer needs, and technician availability
• Respond to customer requests, resolve issues, and represent the Bassett brand with professionalism
• Schedule appointments using right tech/right call guidelines
• Enter customer and call information accurately into our system
• Receive and document emergency and non?emergency calls
• Monitor field technicians to ensure efficient routing and time management
• Support the team with clear communication and strong follow?through

What You Need

• Previous customer service experience
• Strong attention to detail
• Ability to multitask in a fast?paced environment
• Clear communication skills and a calm, professional demeanor
• Reliable attendance and a strong work ethic

Requirements

• Valid driver's license
• Availability for weekends and evenings
• Successful completion of assessments, interviews, background checks, and drug screening

Bassett Services is an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.

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