Dispatcher

Dispatcher Job at AT&T

Looking for a company that values your skills? A job with AT&T as a Dispatcher can provide you with exactly that! Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary and benefits that include medical, dental, paid vacation, and more! Our Dispatchers have extensive customer contact while using various systems to communicate with field technicians from our high paced call centers.

What you'll do as an AT&T Dispatcher:

• Receive, screen, update and dispatch installation and repair work orders for the new U-verse product line
• Process work to meet service commitments with specific deadlines

General duties include:

• Extensive customer contact by telephone to confirm due dates and access, negotiate and re-negotiate commitment time
• Prepares Premises Technician daily logs to schedule next-day commitments
• Verifies Premises Technician logs with field supervisor; accepts rearranges and changes
• Uses appropriate systems to contact Premises Technicians and field Supervisors
• Routes repair tickets to appropriate Premises Technicians
• Receives information from employees and performs required workorder status transactions
• Initiates customer contact to obtain access information and provide customer with status of their work order
• Interacts and coordinates with other departments to verify customer work order information
• Uses information from mechanized systems to determine further actions of work orders
• Builds manual tickets when mechanized systems are not functioning properly or per management request
• Operates a computer terminal
• Updates/closes tickets for Premise Technicians when mechanized systems are not functioning properly or per management request
• Uses desktop computer to enter data and/or obtain information
• Processes work to meet commitments with specific deadlines
• Follows established office, safety practices and procedures
• Completes training as required to meet minimum requirements of the job

Physical requirements:

• Ability to lift and/or exert force of up to 10 lbs.
• Types for prolonged periods of time

Our Dispatcher earns between $10.50 - $25.76 hourly. With our amazing wage opportunities, our average starting earnings begin at $21,840 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time off and holidays (With some exceptions bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company designated holidays and additional PTO (based on bargaining group to which you are hired.
• Sick leave
• Paid Parental Leave
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40

Time Type: Regular

Location: Irving, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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