Security HQ Command Center Operators

Security U.S.A. Command Center Operator / Dispatcher

Security U.S.A. is looking to hire experienced Command Center Operators / Dispatchers for our Manhattan Operations Command Center. Potential candidates must be able to multi-task, have very good communication skills, be detail oriented, highly organized and can be a problem solver.

The Security Command Center Operators must be flexible with their working hours- Command shifts are as follows:

• Mornings - 6am-2pm
• Afternoons - 2pm-11pm
• Overnights - 11pm- 830am
• Weekends

The Command Center Candidates must be open to working a mixture of all shifts listed above. Command Center Operators will be stationed at our electronic work station that will require monitoring live video feeds of our accounts, phone and email communication with Security USA staff and clients, communicating with city, state and federal authorities as needed and assisting guards in the field by answering their questions and trouble shooting incidents or issues they may be engaged in.

Command Center operates 24/7.

Responsibilities

• Observe and inspect site locations via live video feed cameras.
• Provide training and problem-solving solutions to guards in the field.
• Respond to emergencies by providing directions and making notifications.
• Effectively handle guard call outs and schedule replacement guards.
• Work independently, at times, with little direct supervision
• Review electronic reports.
• Monitor the Security USA vehicle fleet via GPS positioning system.
• Monitor electronic patrols made by guards in the field.
• Send reports and communicate through email and various security applications
• Payrate: $22 - $26/hr.

Qualifications

• Excellent computer skills with experience in Microsoft Office, Word Excel and Power Point.
• At least 2 years of verifiable Command Center security experience or supervisory related experience.
• Professional demeanor and excellent interpersonal skills
• Ability to prioritize and multi-task in a fast-paced environment.
• Excellent oral and communication skills.

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