Dispatcher

Dispatcher Fire & Ice Heating & Air

For experienced trades dispatchers who want to be valued, not overlooked.

If you've worked in dispatch for HVAC, plumbing, or electrical, you already know: YOU are the heartbeat of the operation. You keep the schedule tight, the techs productive, and the customers taken care of.

At Fire & Ice, we recognize that. We're looking for a skilled dispatcher who thrives in a fast-paced environment, understands the rhythm of the trades, and wants to be part of a company that actually appreciates the work you do.

If you want stability, support, and a team that respects your expertise, this is the place.

Why experienced dispatchers choose Fire & Ice:

• Employer-paid medical, dental & vision
• Life, AD&D & long-term disability included
• Optional short-term disability & gap coverage
• 401(k) with company match (traditional & Roth)
• Paid holidays & PTO
• Paid parental leave
• Tuition reimbursement
• Ongoing training & development
• A leadership team that gets the trades and supports your success

This is a company where dispatchers are treated like professionals not order-takers.

What you'll do:

• Receive and document emergency & non-emergency calls
• Prioritize calls based on urgency, customer needs, and technician skillset
• Monitor field technicians and optimize their schedules for maximum efficiency
• Schedule appointments using right tech / right call guidelines
• Enter accurate customer and call information into our system
• Communicate clearly with techs, customers, and leadership
• Support a fast-moving service department with professionalism and confidence

Your decisions directly impact productivity, customer satisfaction, and revenue and we trust you with that responsibility.

What you bring:

• Previous dispatching experience (required)
• Bonus: Experience in HVAC, plumbing, or electrical dispatch
• Bonus: Experience with ServiceTitan
• Strong attention to detail
• A team-first attitude
• Honesty, integrity, and a commitment to quality
• Ability to stay calm, organized, and efficient in a fast-paced environment

If you know how to keep techs moving and customers happy, you'll thrive here.

Requirements:

• Valid driver's license
• Ability to pass assessments, interviews, background checks, and drug screening

Fire & Ice Heating and Air is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.

Posted min pay rate: USD $15.00/hr.

Posted max pay rate: USD $22.00/hr.

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