Dispatcher

Position SummaryThe Agent Dispatcher plays a key role in coordinating emergency roadside services and towing operations. This position involves receiving service calls, dispatching drivers, tracking progress, and ensuring an excellent customer experience from start to finish. You'll be working in a fast-paced, team-driven environment that requires attention to detail, strong communication skills, and the ability to multitask under pressure.Key ResponsibilitiesAnswer incoming calls and service requests from customers and partnersDispatch roadside technicians and tow truck drivers efficiently and accuratelyCommunicate job status updates to customers and team members in real timeUse dispatch software to manage calls, track jobs, and log service activityCoordinate routes and schedule service providers based on availability and proximityMaintain clear, calm, and professional communication in high-pressure situationsHandle emergency service requests with urgency and accuracyProvide consistent and courteous customer service throughout the service cycleQualificationsCustomer service experience is required (call center or dispatch environment preferred)Towing or roadside assistance experience not required – training will be providedStrong communication skills – both verbal and writtenAbility to stay organized and focused in a high-volume, fast-paced environmentComfortable using computers, dispatch software, and GPS tracking toolsProblem-solving mindset with the ability to make quick, sound decisionsAvailability to work nights, weekends, and holidays as part of a rotating scheduleMust speak both English and English fluently.Work Setup100% RemoteApplication ProcessInterested candidates should email the following:Updated resumeIntroduction video (2 to 3 minutes introduction video)Email Subject Line: Dispatcher – [Name]Qualified candidates will be contacted as suitable opportunities become available.#J-18808-Ljbffr

Position SummaryThe Agent Dispatcher plays a key role in coordinating emergency roadside services and towing operations. This position involves receiving service calls, dispatching drivers, tracking progress, and ensuring an excellent customer experience from start to finish. You'll be working in a fast-paced, team-driven environment that requires attention to detail, strong communication skills, and the ability to multitask under pressure.Key ResponsibilitiesAnswer incoming calls and service requests from customers and partnersDispatch roadside technicians and tow truck drivers efficiently and accuratelyCommunicate job status updates to customers and team members in real timeUse dispatch software to manage calls, track jobs, and log service activityCoordinate routes and schedule service providers based on availability and proximityMaintain clear, calm, and professional communication in high-pressure situationsHandle emergency service requests with urgency and accuracyProvide consistent and courteous customer service throughout the service cycleQualificationsCustomer service experience is required (call center or dispatch environment preferred)Towing or roadside assistance experience not required – training will be providedStrong communication skills – both verbal and writtenAbility to stay organized and focused in a high-volume, fast-paced environmentComfortable using computers, dispatch software, and GPS tracking toolsProblem-solving mindset with the ability to make quick, sound decisionsAvailability to work nights, weekends, and holidays as part of a rotating scheduleMust speak both English and English fluently.Work Setup100% RemoteApplication ProcessInterested candidates should email the following:Updated resumeIntroduction video (2 to 3 minutes introduction video)Email Subject Line: Dispatcher – [Name]Qualified candidates will be contacted as suitable opportunities become available.#J-18808-Ljbffr

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