Dispatcher

Transportation Dispatch Coordinator

Monitor all loads under dispatch authority to provide safe and on-time service to our customers, vendors and distribution centers

Job Responsibilities:

Interact in a cooperative and professional manner with other team members, supervisors, customers, and vendors, even in difficult situations

Complete tasks and documentation neatly, accurately, and timely

Provide exceptional (WOW) Customer Service by building and maintaining effective communication with carriers, vendors, and internal and external customers

Monitor all loads under dispatch authority for on-time service, communicating status updates to include time changes, scheduling and updates to customers and vendors as necessary

Monitor temperature of all loads under dispatch authority

Prepare daily dispatch schedule for drivers and equipment

Build and update inbound and outbound orders in dispatch program

Act as a primary contact for Drivers, responding to driver's inquiries regarding, but not limited to, breakdowns, directions, and product delivery discrepancies

Maintains driver, load and service information in the transportation management system

Record and report driver accident occurring while under dispatch

Share responsibility with Transportation Supervisor to monitor driver's hours of service (HOS) to prevent DOT violations

Maintaining accurate equipment availability lists

Assisting with obtaining details for initial accident and workers compensation reports if a supervisor is unavailable

Adjust delivery and backhaul assignments to accommodate breakdowns, late trucks, and other changes

Identify and notify substitute drivers

Interface with 3rd party providers to procure transportation services and monitor load progress while under dispatch

Maintain required productivity level

Continuously promote driver safety

Review and voucher all expenses/invoices for the department, resolving any discrepancies with provider(s)

Maintain and update all departmental financial tracking

Maintain all files to meet payroll, financial or federal retention requirements

Experience and Qualifications:

Education - High school diploma or GED. College coursework, continuing technical education or comparable business experience preferred

Basic knowledge and understanding of Department of Transportation (DOT) Hours of Service

Knowledge of Transportation Management Systems preferred

Ability to read conventional and electronic mapping

Ability to speak, read, write and understand English

Ability to remain calm and focused while prioritizing requests from multiple sources

Ability to assist in creation and maintaining the guidelines of a fiscal budget

Ability to maintain and ensure confidentiality of team member and company information

Accuracy and attention to detail

Proficient in computer usage to include email, word processing, spreadsheets

Knowledge of computer software and applications

Ability to accommodate flexible schedules to meet the needs of the customer to include overtime, nights, weekends and holidays as required

Ability to utilize equipment for the job such as computers, cell phone, phone, handheld trackers, copiers, scanners, printers, tractor mobilecomm devices

Ability to Travel (less than 10%)

Environmental Job Conditions: Must be able to lift up to 25 lbs occasionally

Must be able to sit on an almost continual basis and stand, walk, bend, or squat on an occasional basis in a normal office environment

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $22.25.

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