Dispatcher

Job Title: Dispatch Coordinator

Easton Coach Company LLC

Responsibility Profile:

Schedule and dispatch drivers, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.

Relay information such as work orders or other messages to and from drivers and driving assistants.

Use telephones, two-way radios or text messages to contact employees.

Speak with supervisors or customers to resolve problems, requests for services or equipment.

Prepare daily work such as schedules.

Prepare work orders for crew or receiving work orders from work crews.

Facilitate communications within company assigned territories.

Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.

Perform other duties as assigned.

Qualifications

One (1) year of transportation experience.

High School diploma.

Desired Minimum Qualifications:

Valid Driver's License

Previous dispatch experience preferred

Previous Customer Service experience preferred

Must Pass a DOT Physical and Drug Test

Experience with Via Scheduling Software a Plus

Knowledge of service area a plus

Stress-tolerant nature necessary to consistently, calmly and effectively responding to demanding, crisis and emergent situations while maintaining self-control and composure

Flexibility and adaptability to change and considerable variability in both the nature and volume of work

Effective and appropriate communication skills

Job Type: Full-time

Benefits:

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Vision insurance

Schedule:

Open - 3a-11a, 4a-12p, Mid 2p-10p, Close 5p-1a

10 hour shift

8 hour shift

Varying shifts

Holidays

Monday to Friday

Overtime

Weekends required

Experience:

Dispatching: 2 years (Preferred)

License/Certification:

Driver's License (Required)

Ability to Relocate:

Norfolk, VA 23504: Relocate before starting work (Required)

Work Location: In person

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Easton Coach Company is a leader in passenger ground transportation, providing motorcoach and transit services to customers throughout the eastern United States.

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