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Summary
University of Rochester - 905 Elmgrove Rd - Responsibilities: Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center; Troubleshoots and resolves customer complaints; Initiates insurance billing, either electronically or via the Electronic Work file transfer process within the billing systems; Identifies and verifies coverage under the government health insurance programs; Secures revenue for University and affiliates by advising customers about insurance and payment options
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Job Description
University of Rochester - 905 Elmgrove Rd - Responsibilities: Provides timely responses to customer inquiries by telephone, email or website chatbox in an in- or outbound service center; Troubleshoots and resolves customer complaints; Initiates insurance billing, either electronically or via the Electronic Work file transfer process within the billing systems; Identifies and verifies coverage under the government health insurance programs; Secures revenue for University and affiliates by advising customers about insurance and payment options
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ABOUT THE COMPANY
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