Microsoft Teams SME

Ventures Unlimited Inc provided pay range This range is provided by Ventures Unlimited Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $100,000.00/yr - $120,000.00/yrDirect message the job poster from Ventures Unlimited IncRecruitment Manager @ Ventures Unlimited Inc | IT Recruitment, Team Management Position:- Microsoft Teams SME ,Location:- Remote ,Duration:- Full time Position,Job Description:Must-HaveProvide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.Understanding of Teams Licensing and Communication CreditsTroubleshoot and configure Teams, Channels, Private Channels and its members.Retention Policies, E-911 understanding, Device focused troubleshootingConfiguring Messaging Policies, Meeting Policies, Delegations and CalendarKnowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metricsTeams' Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict and/or optimizeKnowledge of Exchange, Entra, Teams PowerShell and associated Graph commandsKnowledge of App Centric Mgmt for TeamsKnowledge of API Registrations for Teams Apps both Delegated and Application levelsAble to quickly work on Exec level issue escalations, and provide an initial RCA within a reasonable time frameAble to accurately test new features to an enterprise comfortability level to raise a ChangeAlways be up-to-date on new Teams features and Security updatesKnowledge on 3rd Party App Integration, External Access, Federation and Guest AccountsKnowledge on Teams related SharePoint / One Drive areas.PowerShell Scripting / MS Graph knowledge and understanding.Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.Responsible for handling Level 3 service requests and operational activities.Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.Coordination with different escalation teams during high-risk Incidents or Projects.Adheres to engineering methodologies, standards, and leading practices.Provide feedback regarding engineering methodologies and various user requirements.Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors.Execution of application environment tasks as required for incident resolution.Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.Respond to automated alerts on the health of systems.Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.Ensures all work is carried out and documented in accordance with required standards, methods and procedures.Root cause analysis and service improvement solutions.Certifications (MS-700)Good-to-Have32. Planning, designing and Implementing of M365 services33. Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit.36. Knowledge on enterprise Mobility like EndPoint Manager37. Ability to work with solution architect for technical so lution38. Ability to manage multiple tenants39. Good knowledge in ITSM tools like ServiceNow40. Good communication and articulation skill41. Flexible in shifting duty / Flexible in relocationSeniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function ConsultingIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at Ventures Unlimited Inc by 2xGet notified about new Team Specialist jobs in United States .United States $80,000.00-$115,000.00 1 week agoCustomer Support Specialist, Sunday-Thursday, 12am-9am ET United States $50,000.00-$55,000.00 4 weeks agoTexas, United States $41,600.00-$45,760.00 2 days agoMassachusetts, United States $41,600.00-$45,760.00 2 days agoUnited States $70,000.00-$80,000.00 3 weeks agoUnited States $25,200.00-$31,500.00 10 hours agoGeorgia, United States $41,600.00-$45,760.00 2 days agoHartford, CT $41,600.00-$45,760.00 2 days agoUnited States $42,000.00-$44,000.00 2 weeks agoUnited States $133,109.00-$239,596.00 3 days agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

Ventures Unlimited Inc provided pay range This range is provided by Ventures Unlimited Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range $100,000.00/yr - $120,000.00/yrDirect message the job poster from Ventures Unlimited IncRecruitment Manager @ Ventures Unlimited Inc | IT Recruitment, Team Management Position:- Microsoft Teams SME ,Location:- Remote ,Duration:- Full time Position,Job Description:Must-HaveProvide support on daily customer initiated and controlled operations of the services in Microsoft Teams, Telephony (Peer-Peer) and Audio conference services.Understanding of Teams Licensing and Communication CreditsTroubleshoot and configure Teams, Channels, Private Channels and its members.Retention Policies, E-911 understanding, Device focused troubleshootingConfiguring Messaging Policies, Meeting Policies, Delegations and CalendarKnowledge of RCA Troubleshooting using tools like QER, CQD, Teams Logs and base metricsTeams' Voice knowledge, especially Microsoft Calling Plans and associated configurations to restrict and/or optimizeKnowledge of Exchange, Entra, Teams PowerShell and associated Graph commandsKnowledge of App Centric Mgmt for TeamsKnowledge of API Registrations for Teams Apps both Delegated and Application levelsAble to quickly work on Exec level issue escalations, and provide an initial RCA within a reasonable time frameAble to accurately test new features to an enterprise comfortability level to raise a ChangeAlways be up-to-date on new Teams features and Security updatesKnowledge on 3rd Party App Integration, External Access, Federation and Guest AccountsKnowledge on Teams related SharePoint / One Drive areas.PowerShell Scripting / MS Graph knowledge and understanding.Capture, triage, troubleshoot and resolve issues, escalate when needed, engage 3rd parties as needed to fulfil support needs.Responsible for handling Level 3 service requests and operational activities.Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests.Coordination with different escalation teams during high-risk Incidents or Projects.Adheres to engineering methodologies, standards, and leading practices.Provide feedback regarding engineering methodologies and various user requirements.Produce accurate, brief, and clearly written documents tailored to audience needs and expectations.Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement including for vendors.Execution of application environment tasks as required for incident resolution.Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.Respond to automated alerts on the health of systems.Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.Ensures all work is carried out and documented in accordance with required standards, methods and procedures.Root cause analysis and service improvement solutions.Certifications (MS-700)Good-to-Have32. Planning, designing and Implementing of M365 services33. Additional knowledge on Exchange, SharePoint, One Drive, Co-Pilot can be an add-on benefit.36. Knowledge on enterprise Mobility like EndPoint Manager37. Ability to work with solution architect for technical so lution38. Ability to manage multiple tenants39. Good knowledge in ITSM tools like ServiceNow40. Good communication and articulation skill41. Flexible in shifting duty / Flexible in relocationSeniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function ConsultingIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at Ventures Unlimited Inc by 2xGet notified about new Team Specialist jobs in United States .United States $80,000.00-$115,000.00 1 week agoCustomer Support Specialist, Sunday-Thursday, 12am-9am ET United States $50,000.00-$55,000.00 4 weeks agoTexas, United States $41,600.00-$45,760.00 2 days agoMassachusetts, United States $41,600.00-$45,760.00 2 days agoUnited States $70,000.00-$80,000.00 3 weeks agoUnited States $25,200.00-$31,500.00 10 hours agoGeorgia, United States $41,600.00-$45,760.00 2 days agoHartford, CT $41,600.00-$45,760.00 2 days agoUnited States $42,000.00-$44,000.00 2 weeks agoUnited States $133,109.00-$239,596.00 3 days agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

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