Child Support Specialist Trainee (Department Only)

The Job

This recruitment is only open to current San Bernardino County Department of Child Support Services (DCSS) employees who hold a regular, intern, contract, extra-help, recurrent, Public Service Employee (PSE), or Work Experience Program (WEX) position. Former PSE, WEX, or interns are eligible to apply up to six (6) months from the end of their assignment


You r San Bernardino County Department of Child Support Services (DCSS) employment must be clearly listed in the work experience section of your application

MAKING A POSITIVE DIFFERENCE IN THE LIVES OF CHILDREN!

Are you looking for a rewarding career that gives back to the community? The Department of Child Support Services (DCSS) is recruiting to fill Child Support Specialist Trainee positions. Each year our Child Support professionals work with thousands of parents in San Bernardino County to help the children in our community receive the monetary support needed to thrive and prosper. Our mission is to partner with parents and the community in delivering reliable child support services, and each day presents a unique opportunity to make a positive difference in the lives of children. In our organization, we have a strong commitment to excellence and value integrity, innovation, transparency, and an environment of trust and respect. The leadership is committed to a strengths-based approach to employee development by focusing on leveraging natural talents and abilities. Child Support professionals are positioned for success and have promotional opportunities available within the Child Support career path.

Child Support Specialist Trainee $47,486.40 -$63,606.40 Annually
Duties: Child Support Specialist professionals provide a variety of child support services to help parents meet their mutual obligation in providing financial and medical support for their children. Trainees work under training conditions and will learn to assess cases, establish parentage, evaluate the financial circumstances of both parents, and offer solutions for removing barriers to pay child support.

For more detailed information, re f er to the Child Support Specialist Trainee job description.



To view the Child Support Services Department website, visit www.sbchildsupport.com

This excellent opportunity for career growth also offers a lucrative compensation and benefits package!

To review job-specific benefits, refer to:

Benefits by Occupational Unit (BbOU) Summary - Technical & Inspection Unit

Employee Benefits

County Memoranda of Understanding (MOU)



CONDITIONS OF EMPLOYMENT

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Pre-Employment Process: Applicants must pass a background investigation, including DOJ/FBI clearance , JIMSNet access pre-check, credit check, physical examination, and drug test prior to appointment.



Work Assignment: Applicants must be willing to accept assignment, as needed, to any of the DCSS offices, which are located in Loma Linda, Victorville, and Ontario. Newly hired Child Support Specialists will be assigned to an office as business needs dictate; however, geographic preference will be taken into consideration, whenever possible. Training will be conducted at the Loma Linda branch office. Candidates must be able to start their employment at this location and indicate a willingness to work in Loma Linda on the supplemental questionnaire.



Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Promotion: Incumbents in the class of Child Support Specialist Trainee ( $ 47,486.40 - $63,606.40 Annually) are eligible for promotion to Child Support Specialist ($ 54,246.40 - $74,692.80 Annually) upon meeting the minimum qualifications and successfully completing the trainee period with receipt of a satisfactory work progress report. Incumbents must be promoted within twelve (12) months of hire or be terminated.



Minimum Requirements

Child Support Specialist Trainee - Candidates must meet the education requirement AND one (1) of the following experience options:
Education:
Thirty (30) semester or forty-five (45) quarter units of completed college coursework from an accredited college or university in Public/Business Administration, Administration of Justice, Social/Behavioral Science, English, Math, Humanities, or a closely related field. Transcripts (unofficial are acceptable) MUST be submitted with the application if the applicant does not possess a completed Associate's degree (or higher) in one of the qualifying fields of study.

-AND-

Experience Option 1:

One (1) year of full-time equivalent experience working as a Child Support Assistant or equivalent classification within a county agency overseen by a State Department of Child Support Services .
Experience Option 2: Two (2) years of full-time equivalent clerical or fiscal experience within a county agency overseen by a State Department of Child Support Services which included 1) Interviewing and gathering financial, family, or personal information from the public; OR 2) collections; OR 3) legal support. Experience Option 3: Three (3) years of full-time equivalent customer service or case management experience in a large office setting such as a call center, financial institution, law firm, or human services agency. Substitution: Additional experience may substitute for the required education on the basis of six (6) months of experience for fifteen (15) semester (23 quarter) units in the qualifying fields listed above.

• Option 1 Substitution: Fifteen (15) semester units (23 quarter) AND 1.5 years of full-time equivalent Child Support Assistant experience; OR two (2) years of Child Support Assistant experience and no education.
• Option 2 Substitution: Fifteen (15) semester units (23 quarter) AND 2.5 years of full-time equivalent clerical or fiscal experience within a county agency overseen by a State Department of Child Support Services; OR three (3) years of full-time equivalent clerical or fiscal experience within a county agency overseen by a State Department of Child Support Services and no education.
• Option 3 Substitution: Fifteen (15) semester units (23 quarter) AND 3.5 years of full-time equivalent customer service or case management experience in a large office setting such as a call center, financial institution, law firm, or human services agency; OR four (4) years of full-time equivalent customer service or case management experience in a large office setting such as a call center, financial institution, law firm, or human services agency a nd no education.

IMPORTANT NOTES:

This recruitment is only open to current San Bernardino County Department of Child Support Services (DCSS) employees who hold a regular, intern, contract, extra-help, recurrent, Public Service Employee (PSE), or Work Experience Program (WEX) position. Former PSE, WEX, or interns are eligible to apply up to six (6) months from the end of their assignment.

International Coursework: Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education.

Experience: General childcare experience is not considered qualifying experience. Qualifying experience must be clearly detailed in the Work Experience section of the application.

Desired Qualifications

The ideal candidate will possess excellent interpersonal and listening skills; be highly organized and detail oriented; possess proficient computer and mathematical skills and will possess two (2) years of experience performing increasingly complex clerical tasks or other related duties within a child support office.

Selection Process

Examination Procedure
The selection process will consist of an online assessment. The online assessment will consist of an evaluation of skills and knowledge in the following areas:

• Listening Skills
• Analyzing Numerical Data
• Interpersonal Skills/Public Contact
• Interviewing Techniques
• Interpreting Rules and Regulations

Application Procedure :

Please complete and submit the online employment application and supplemental questionnaire by 5:00PM, Friday, May 22, 2026 .

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you require technical assistance, please review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

ADA Accommodation: If you have a disability and require accommodations in the testing process, please submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. For details and instructions on how to request these points, please refer to the Veteran's Preference Policy .

Review the County Employment Process for more information

Technical & Inspection Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 5/22/2026 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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