Health Services Information Technology Manager

The Position

***REANNOUNCEMENT***

Why Join Contra Costa Health?

The Contra Costa Health Department is offering excellent employment opportunities for dynamic and experienced individuals interested in the Health Services Information Technology Manager position. The department currently has vacancies in the Health Services Information Technology (HSIT) Division with one (1) vacancy in Business Systems and one (1) vacancy in Project Management located in Martinez, CA and one (1) vacancy in Platform & Cloud Engineering and one (1) vacancy in Service Desk located in Concord, CA.
The Health Services Information Technology (HSIT) Division provides a full range of services to the entire Contra Costa County organization such as managing the central corporate computing complex, a County Wide Area Network (WAN), and numerous Local Area Networks (LANs).

We are looking for someone who:

• Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers and vendor community and works well in a team.
• Shows initiative and follow-through.
• Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands.
• Acknowledges and respects cultural and linguistic differences of diverse populations.
• Demonstrates empathy in handling customer needs and builds a trusting rapport with customers.
• Excels at troubleshooting.
• Continues to learn, keeping up with the fast pace of change in Information Technology.

What you will typically be responsible for:

Business Systems

• Oversee implementation and support of key business IT systems
• Oversee a team of analysts responsible for business requirements collection, vendor selection, system implementation and ongoing application support
• Responsible for project planning and implementation, utilizing IT organizational tools and process for project management
• Coordinate with operational leads, clinical leadership, Change Management, Business Intelligence and other IT teams for system implementation and support
• Track performance metrics for application support
• Facilitate progress reporting and executive updates
• Coordinate project meetings including setting meeting agenda, notes and action items
• Monitor project impact, track, and report results on clinical quality and patient experience metrics

Project Management

• Managing portfolio of Health IT projects
• Overseeing project delivery from discovery to closure
• Ensuring project governance is established and communication occurs effectively to all levels of the organization
• Providing cadenced project status updates
• Creating and using standard project artifacts (Charter, RAID, etc)
• Ensuring that all resources assigned to the project are meeting timelines, escalating when appropriate
• Adhering to documented project phase gates
• Supporting organization use of Agile/associated work tracking platforms

Platform & Cloud Engineering

• Participate in the strategic planning and lead the operational delivery of hybrid cloud and on-premises platform infrastructure, including the evaluation, migration, and modernization of enterprise platforms in alignment with organizational technology roadmaps and regulatory requirements

Service Desk

• Lead the operational delivery of enterprise IT service management functions, ensuring service desk performance, staffing, and process maturity align with the availability requirements of a 24/7 clinical healthcare environment

A few reasons why you might love this job:

• Your work will impact the lives, health and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County.
• Professional development funds are available for each employee.
• Offices are in the central part of the County.
• Offers a generous benefits package.

A few challenges you might face in this job:

• Staff must adapt to new and ever-changing technology.
• You may have to work under pressure and need to deliver resolutions in tight timeframes.
• Frequent interruptions and changing priorities.
• Working independently on project work, as well as mentoring junior staff is required.
• Participation in after-hours on-call rotations.

Competencies Required:

• Analyzing & Interpreting Data : Drawing meaning and conclusions from quantitative or qualitative data
• Delivering Results : Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Professional & Technical Expertise : Applying technical subject matter to the job
• Attention to Detail : Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability : Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Writing : Communicating effectively in writing
• Interpersonal Savvy : Considering and responding appropriately to the needs and feelings of others in different situations
• Leadership : Guiding and encouraging others to accomplish a common goal
• Managing & Facilitating Change : Addressing key factors that influence successful organizational change

To read the complete job description, please click here . The eligible list established from this recruitment may be used to fill future openings for up to 6 months.

Minimum Qualifications

Education: Possession of an Bachelor's Degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, Epidemiology, Biostatistics, Social/Behavioral Sciences, or a closely related field.

Experience: Four (4) years of full-time, or its equivalent, experience as a manager, supervisor, or project manager in a healthcare information technology environment having responsibility for one or more of the following areas: application support, development/programming, systems analysis, technical support, and network or server administration; OR Four (4) years of full-time, or its equivalent, experience as a clinical lead, supervisor, or manager performing systems analysis in a healthcare information systems environment; OR Four (4) years of full-time, or its equivalent, experience as a manager, supervisor, or project manager in a public health, health care delivery, or academic institution setting, one (1) year of which must have included direct supervision of staff in epidemiology, surveillance, or program evaluation activities.

Certification: May be required to obtain and maintain vendor specific certifications on applications supported. The incumbent will be required to obtain the certification requested within 6 months of notification from their supervisor.

Substitution for Experience: Possession of a Master’s Degree from an accredited college or university with a major in one of the fields noted above may be substituted for one (1) year of the required experience.

Substitution for Education:
One (1) additional year of qualifying experience noted above may be substituted for the required academic major; ORAdditional qualifying experience may be substituted for the required education on a year-for-year basis, up to a maximum of two years; OR Possession of professional technical certifications can substitute for up to a maximum of two (2) years of the required education. Each of the following current and valid certifications can be substituted for six (6) months of required education: Any of the following Epic certifications: Ambulatory, Tapestry, Epic Resolute Hospital Billing, Epic Care Everywhere, Health Information Management, Prelude (Grand Central), EpicCare Inpatient (ClinDoc), Epic Client Systems Administrator/Manager (ECSM), or Operational Database AdministratorCertified Associate in Healthcare Information and Management Systems (CAHIMS)Health Level 7 (HL7) certificationVMWare Certified Professional (VCP), VMWare Certified Advanced Professional (VCAP), VMWare Certified Design Expert (VCDX)Cisco Certified Network Professional (CCNP), Cisco Certified Internetwork Expert (CCIE)

Desirable Qualifications:

• Vendor or Industry certifications, CCNA/CCNP, MCSA/MCSE, CISSP, Epic Certification, CPHIMS, etc.
• Advanced degree or specialization related to the team assigned
• Track record of successful projects
• Working experience with Epic Electronic Health Record systems
• Prior experience in one or more UKG, Service Now, Tyler Technologies, Onbase, Atlassian Jira
• Previous experience in Project Management Office (PMO) or enterprise Project Management Office
• Certified Scrum Master (CSM), ITL certification

Selection Process

Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Behavioral Consistency Questionnaire: Candidates that clearly demonstrate that they possess the minimum qualifications will be invited to participate in a behavioral consistency writing exercise. Candidates will be asked to provide written responses to scenario-based questions designed to evaluate candidates core competencies as they relate to the job. These competencies may include but are not limited to: Delivering Results, Displaying Ownership and Accountability, Leadership, Professional & Technical Expertise, and Writing. Candidates must achieve an average passing score on each of the competencies to pass the overall assessment and be placed on the eligible list. (Weighted 100%)

The assessments may be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment.

TENTATIVE EXAM DATES

Remote Exam/Evaluation: Week of June 8, 2026

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 5/15/2026 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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