IT Specialist

General Services Department - Information Technology Division
Location: 1111 Locust St.
Pay: $5,794-$8,833 per month

Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m. *Telework available after 6 month probationary period
Application Deadline: May 19, 2026


Responsibilities

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What you'll do

• Support and maintain City enterprise applications including capital project management, fleet management, and financial systems so City teams can do their jobs without disruption.
• Lead software updates, testing, and user training to ensure systems remain secure, reliable, and easy to use.
• Manage user access and permissions to protect sensitive data while ensuring employees have the tools they need.
• Test new configurations and system updates to catch issues early and maintain high software quality.
• Create and maintain clear system documentation so applications are well-understood, supported, and sustainable over time.
• Resolve application issues through the enterprise ticketing system while working closely with IT teammates and third-party vendors.

What success looks like

• IT support requests are resolved quickly, accurately, and professionally.
• End users clearly understand solutions, next steps, and system changes.
• Application documentation is current, organized, and easy to follow.
• Updates and changes are tested thoroughly before release.
• Communication with IT colleagues and leadership is timely, clear, and respectful.

What you get

• Hourly pay with a clearly defined salary range
• Stable weekday schedule that supports work-life balance
• Long-term job security in an essential public service organization
• Hands-on experience with enterprise systems used across City departments
• Opportunities to grow IT skills in application support, documentation, and system administration
• A collaborative team environment focused on service, learning, and continuous improvement

Why this role matters
This role directly supports the technology systems that Kansas City employees rely on every day. Your work helps keep City services operating smoothly, supports responsible use of public resources, and ultimately serves the residents of Kansas City.
What you'll bring

• Strong customer service skills and a helpful, solutions-focused mindset
• Experience supporting end-user applications or IT systems
• Ability to document processes clearly and accurately
• Working knowledge of common IT concepts, practices, and procedures
• Comfort creating or modifying SQL-based reports using application tools
• Clear written and verbal communication skills
• Ability to work collaboratively with IT teams and external vendors

Qualifications

REQUIRES an accredited Bachelor's degree and 4 years of technology experience; OR an equivalent combination of education and technology experience. Preference for applicants with working knowledge of fleet maintenance software applications. Including, but not limited to AssetWorks M5, Syntech FuelFuelMaster, AgileFleet.


Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

• 816-513-1903

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