QUALITY CONTROL SPECIALIST 2: DHHS-WELFARE

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

Job Summary

The Division of Social Services is looking to hire a Quality Control Specialist 2. This position supervises Quality Control Specialists who review sample casework of public assistance including SNAP, Medicaid, Child Care, TANF and WPR to determine compliance with State and federal laws, regulations, policies, and procedures. They also identify errors and causal factors; investigate and verify case facts and information.
This current vacancy is located in the Program, Evaluation and Review (PRE) Unit, Division of Welfare and Supportive Services (DSS), in Carson City, NV. This position reports directly to the Chief and under general supervision will organize and oversee the day-to-day activities of lower level QC Specialists; train, supervise and evaluate the performance of assigned staff; assign and adjust workloads; implement regulations or policy changes affecting the work unit; provide case reviews for quality control staff; compile and review statistical data associated with unit activities from case records, logs, computer files and other sources and prepare requested reports; formulate recommendations for corrective action; and evaluate program effectiveness and implement corrective action plans.
Moderate travel (typically up to 25%) statewide travel will be required and may necessitate overnight stays.

Essential Qualifications

Graduation from high school or equivalent education and three years of experience determining eligibility for public assistance programs, one year of which must have included reviewing the work of others; OR one year of experience as a Quality Control Specialist I in Nevada State service; OR an equivalent combination of education and experience.

Job Duties

Conduct independent audits; examine and evaluate sample case records for completeness, accuracy and validity according to federal and State program requirements, policies and procedures; establish and contact collateral resources to investigate and verify the appropriate application of program guidelines; determine compliance with State and federal laws by comparing information obtained through review of case records and collateral investigations to program requirements; establish and maintain files and control logs to document audit activities and ensure required timeframes are met.

Provide technical guidance to agency or county staff regarding program activities and requirements; develop and present training programs which address federal and State requirements, program requirements, policies and procedures, and other areas as required; review existing training materials and work with agency trainers to improve instructional materials as requested.

Prepare and submit audit findings to district office personnel, program administrators and federal authorities; explain errors; cite appropriate laws, regulations, policies or procedures; identify the source of errors and recommend appropriate corrective action as required.

Evaluate rebuttals to audit findings, develop supplemental reports, and conduct and participate in joint conferences with targeted office personnel and administrative staff to resolve differences and recommend corrective action as required.

Cooperate with federal and other outside reviewers to determine the accuracy and timeliness of the agency’s evaluation; participate in or develop and implement strategies including corrective action plans in response to federal and other outside audits; develop and submit supplemental reports and/or rebuttals.

Provide performance indicators to program administrators and federal officials which measure program efficiency and effectiveness and which become the basis for funding; provide input data or compile, tabulate and analyze statistical data related to review findings to complete required reports and other documents.

Prepare and submit cases of suspected fraud for additional review and investigation.

Perform related duties as assigned.

Under general supervision, incumbents plan, organize and oversee the day-to-day activities of lower level Quality Control Specialists; train, supervise and evaluate the performance of assigned staff; assign and adjust workloads; implement regulations or policy changes affecting the work unit; provide case reviews for quality control staff; compile and review statistical data associated with unit activities from case records, logs, computer files and other sources and prepare requested reports. This is the supervisory level in the series.

Knowledge, Skills, and Abilities

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Working knowledge of: federal regulations and State laws, policies and procedures applicable to the program assignment; purpose, organization and functions of the assigned program area; methods and practices of auditing and investigative interviewing.

General knowledge of: social and economic conditions and their effect upon individuals; principles and practices of training and supervision; establish and coordinate an internal review process which may include field investigations; establish and maintain cooperative working relationships with co-workers and other local, county, State and federal personnel; conduct effective audits and apply and explain complex regulations and requirements.

Ability to: examine case records to determine compliance with regulations; conduct effective audits and apply and explain complex regulations and requirements; organize material and information in a systematic way to optimize efficiency; locate, analyze, interpret and apply information, data and research findings; write narrative and statistical reports, recommendations, correspondence and other materials to accurately describe case findings; perform statistical computations and comparisons; formulate recommendations for corrective action; evaluate program effectiveness; provide technical assistance and training; identify needed changes and solicit cooperation of supervisors, managers and administrators in implementing corrective action plans; deal appropriately with uncooperative individuals; navigate and locate information through the agency computer systems and the Internet;

Recruiter Contact Information: Ana Maria Ornellas - aornellas@admin.nv.gov

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.

Benefits include:

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP) .
  
• Vacation: Accrual of three weeks of annual leave each year.
  
• Sick Leave: Accrual of three weeks of sick leave each year.
  
• Holidays: 12 paid holidays per year.
  
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS) . Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication .
  
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program .
  
• No Nevada state income tax.
  
• Public Service Loan Forgiveness: Eligible due to public sector employment.
  
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.
  

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU) .

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF) .

*** State Holidays The holiday schedule for State employees is established by the Legislature.

The following are legal holidays:

January 1.............................................. New Year's Day

Third Monday in January.................. Martin Luther King, Jr.'s Birthday

Third Monday in February................ Washington’s Birthday

Last Monday in May........................... Memorial Day

June 19................................................ Juneteenth Day

July 4.................................................... Independence Day

First Monday in September.............. Labor Day

Last Friday in October....................... Nevada Day

November 11........................................ Veterans' Day

Fourth Thursday in November........ Thanksgiving Day

Friday following the Fourth Thursday in November...................... Family Day

December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255

Closing Date/Time: 4/30/2026 11:59 PM Pacific

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• STATE OF NEVADA

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