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Job Description
CAREER DESCRIPTION
HUMAN SERVICES MANAGER, SENIOR
Social Services Agency
SALARY INFORMATION
Salary may be negotiable, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC
This recruitment will establish an Open
eligible list and will be used to fill current and future Human Services Manager, Senior positions within Social Services Agency. The eligible list established from this recruitment may also be used to fill positions in similar and/or lower classifications within the County of Orange.
DEADLINE TO APPLY
Qualified applicants are encouraged to apply immediately, as the recruitment will close on
Tuesday, May 5, 2026 at 11:59p.m. (PST)
COUNTY OF ORANGE
The County of Orange is California's third most populous county, with more than 3 million residents and 34 cities. With a workforce of more than 18,000 employees across 22 diverse departments, the County offers a variety of opportunities for career development and growth, the job satisfaction of serving the public, and to contribute to efforts that make a difference in people's lives.
SOCIAL SERVICES AGENCY
The County of Orange , Social Services Agency (SSA) is composed of four business divisions: Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services; and Administrative Services; and over 4,000 dedicated employees, providing human services to an average of one in three Orange County residents. Our mission is to deliver quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, and protect vulnerable adults and children.
Click here to learn more about the Social Services Agency.
Click here t o view a video about the Social Services Agency.
THE OPPORTUNITY
This senior management position is responsible for planning, developing and implementing policies, procedures, and business activities to ensure compliance with federal and state performance mandates for social services programs. In all four SSA divisions, Human Services Manager, Senior provides supervisory direction to Human Services Managers and high level supervisors to ensure Agency goals are achieved, and are accountable for the performance and productivity of their program operation in delivering efficient and effective services.
Additional responsibilities of the position include but are not limited to:- Engaging with stakeholders and clients
- Collaborating at multiple internal and external levels to maximize resources
- Developing internal and external partnerships
- Responding to changing program mandates
- Understanding budget impacts on program operations
- Formulating effective strategies and plans for enhancing operations
- Monitoring staff and program performance and leading teams that oversee corrective action as needed
- Performing other work as assigned
DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES:
The ideal candidate will possess extensive leadership experience, including at least two (2) years of senior lead or experience over teams led by more junior leaders or supervisors. This includes responsibility for planning, coordinating, and evaluating operations, programs, and processes within a human services environment. In addition, the ideal candidate will demonstrate the following competencies:
Technical Knowledge | Program Expertise- Apply expert knowledge of legislation, regulations, and social services requirements to program development
- Demonstrate understanding of social services program principles, functions, and operational frameworks
- Manage program performance data, outcome measures, and budgets
- Improve service delivery using evidence-based and efficient practices
- Identify customer needs and monitor service quality to ensure effective outcomes
- Foster a work environment grounded in integrity, trust, and respect
- Motivate, coach, and develop staff to achieve performance and productivity goals
- Provide clear direction aligned with agency and County priorities using sound judgment and strategic thinking
- Analyze complex situations and implement effective, forward-thinking solutions
- Supervise, evaluate, and support staff, including engagement, development, and performance management
- Administer progressive discipline in a fair, consistent, and timely manner
- Lead and manage change by anticipating and responding to program or organizational shifts
- Develop and implement short- and long-term goals and objectives
- Manage workloads, staffing, and resources within budgetary constraints
- Deliver high-quality work under tight deadlines and competing priorities
- Plan and execute projects to achieve measurable results and organizational goals
- Maintain a strong focus on customer service and program outcomes
- Communicate clearly and effectively with diverse audiences, both verbally and in writing
- Present complex information and recommendations related to operations, policy, and financial analysis
- Build and maintain collaborative partnerships with internal and external stakeholders
- Navigate sensitive or difficult conversations with professionalism
- Anticipate challenges, develop solutions, and implement process improvements to enhance service delivery
Candidates will be required to undergo and successfully clear a background clearance check prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) - In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child.
MINIMUM QUALIFICATIONS:
Click here to learn more about the minimum qualifications for the Human Services Manager, Senior position, including Physical and Mental Requirements and Environmental Conditions.
NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.).
RECRUITMENT PROCESS:
Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, qualified applicants will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.
Application Screening (Refer/Non-Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applications exhibiting qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview (Weighted 100%): Candidates will be interviewed and rated by a qualification appraisal panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job. Successful candidates will be placed on the eligible list.
Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Eligible List: Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATION
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in your application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, contact Cindy Mora at cindy.mora@ssa.ocgov.com .
EEO INFORMATION
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backgrounds to apply.
Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:
- Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information. - Paid Leave: Twelve holidays per year plus sick and vacation time
- Health & Dependent Care Reimbursement Accounts
- Dental Insurance: County pays 100% of employee and dependent premiums
- Paid Life Insurance: $100,000 life insurance policy
- Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
- Paid Short & Long Term Disability insurance programs
- 457 Defined Contribution Program
*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 5/5/2026 11:59 PM Pacific -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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