Court Support Services Unit Manager

Position Description

The City of Tacoma Municipal Court is seeking a Court Support Services Unit Manager. This classification provides professional services for misdemeanant offenders for Tacoma Municipal Court in the areas of case management, intervention services, drug testing and sentencing alternatives. In addition, this classification interacts with probationers referred by the courts to various programs and services including monitored probation, alternative detention, and court monitoring. An incumbent receives direction from the Court Administrator and the Presiding Judge.

Distinguishing Characteristics:

Individual Contributor: Assignment with regular interaction with senior department leadership as the department or city-wide designated/recognized and approved subject-matter expert for a unique function that requires significant expe r tise: typically is an industry-recognized expert by external groups such as indust r y groups, professional associations, educational institutions and possesses unique licenses or certif ications others in the class do not possess; has delegated decision-making authority and management defers to this position for decision in area of expertise. May also in clude supervision of less than two (2) professional-level employees, leading other employees, or intermittent, project-based supervision . Focus of assignment is extensive and broad knowledge and skill within a p a rticular field o r function . Work involves assisting with policy development, leading high impact/high dollar projects, making operational and strategic recommendations, managing enterprise activities, and /or performing highly tec hnical work with a high degree of impact and political risk.

Management Track: First level of supervisory authority overseeing a formally designated unit of two (2) or more professional-level positions. Time is spent in work unit management including all of the following: budget management; directing, planning and coordinating assignments/projects; monitoring work quality; counseling employees; resolving issues and grievances; conducting performance evaluations and providing recommendations for hiring, terminations, discipline, salary actions.

Responsibilities Include:

• Maintains confidentiality and professional ethical standards required by state and federal statutes.
• Develops, plans, coordinates and implements new program activities and strategies to enhance the effectiveness of the Court Support Services Unit.
• Provides case management for program participants; schedules and facilitates meetings and group sessions, attends court hearings, assist with intake assessments, and provides guidance and support as needed. ??
• Collaborates with other community resources to maintain and develop positive working relationships.
• Provides services and programs that afford opportunities for offenders to change behavior; monitors compliance with pre-trial release or post-conviction orders, electronic home monitoring and jail; reports client compliance status to the court; resolves conflicts; and services as a liaison between the court and the probationer.
• Prepares grant applications and monitor current grant funding related to programs; research alternative and/or additional funding sources, completes and submits all required financial information, collect/compile data, and prepares progress reports connected to grant awards.?
• Evaluates the program’s effectiveness and areas of improvement, monitors success rates, builds the program, performs research and analysis to provide recommendations for current and future program needs.

Qualifications

Minimum Education
Bachelor's degree in Sociology, Criminal Justice or Social Work required

Minimum Experience
4 years' experience in probation, criminal justice, social work or a related field that includes caseload management or criminal law

Licensing, Certifications and Other Requirements
Must successfully pass criminal background check
Must join the Misdemeanant Probation Association (MPA) within 45 days of employment
Must successfully complete the Misdemeanant Probation Counselor’s Academy within six (6) months of employment as required by WAC 139-10-210
Maintain continuing education credits, a minimum of eight (8) credits per year (Employer provided)
As necessary, may require Washington State Driver's License

Selection Process & Supplemental Information

City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.

The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.

Apply
Interested individuals should apply online and attach a detailed resume and cover letter describing their responsibilities as it relates to this position.

Applicants who have the strongest backgrounds related to the responsibilities of this position may be invited to participate in an interview. Appointment is subject to passing a background check and fingerprinting.

The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Compensation & Benefits
Pay Details:
Hourly Rate: $58.70 - $82.67
Annual Rate: $122,096.00 - $171,953.60

Employee Benefits | City of Tacoma

Get Assistance
For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the NEOGOV system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma
We primarily communicate via email during the application process. Emails from tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.

Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age26 or younger.

Vision Coverage: For eligible employees and their eligible dependents.

Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.

Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.

Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.

Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.

Other Employment Information

Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.

Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.

Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.

Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.

Closing Date/Time: 4/24/2026 5:00 PM Pacific

• 

• City of Tacoma

• 253-591-5400

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