IT TECHNICIAN 6

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

Job Summary

This is a recruitment for an IT Technician 6, located within the Client Services Division of the Governor's Technology Office. This is an IT Technical Lead position working for the GTO Service Desk. They are responsible for training and leading all technicians in the Service Desk environment for all three shifts (Day, Swing and Grave). Position is based in Carson City, NV and is working closely under supervision of Help Desk Supervisor and direction from Service Desk Manager in Carson City. Also, provide support to all State agencies’ employees in the Client Services group and tasked with providing quality customer service by answering calls and providing one stop shopping for users by supporting desktop, network, hardware, and software issues. Additionally, this position may be responsible for building up and training Help Desk Tech’s, installing, configuring, monitoring, and maintaining Windows based desktop PCs, laptops, PDA phones, NHP/MDC’s tablets mobile hand-held devices, servers, network equipment, and peripherals across the entire state of Nevada. Also, this position will be a shift technical lead in the Service Desk environment and will be expected to take additional classes for Supervisory education to help incorporate into the lead role for Service Desk. Incumbents may also be charged with fixing PCs, monitoring the network, and assisting with Service Desk user support. Statewide travel of 25% is possible within the State of Nevada; therefore, a driver’s license is required. Help Desk provides 24x7x365 support, so candidate must be willing to work various shifts that include nights and weekends and Holidays. Candidate must have excellent verbal and written communication skills. Candidate should have experience working in a team environment and a Call Center. LAN ARCHITECTURE KNOWLEDGE WILL NOT BE REQUIREMENTS FOR THIS POSITION. THIS POSITION SPECIALTY AREA IS IN HELP DESK SUPPORT.

Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency.

Essential Qualifications

Graduation from high school or equivalent education and three years of IT work experience in the installation, maintenance, and repair of network workstation hardware and software; OR one year of experience as an IT Technician V in Nevada State service; OR an equivalent combination of education and experience as described above.

Job Duties

Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.

Perform related duties as assigned.

Under limited supervision, incumbents install and repair workstation hardware and software on a LAN, troubleshoot hardware and software problems both on-site and at remote locations, consult with management to determine automation requirements, test hardware and evaluate software licensing options, and make recommendations in relation to identified needs. Incumbents assist in planning and installing network infrastructure, conduct routine analysis of network hardware and software, and provide for data security and recovery as required. Incumbents in this class may supervise lower level technicians or serve as a team leader, but this does not, by itself, constitute justification for allocation to the higher level. This is the advanced journey level for network operations and support. Incumbents are responsible for resolving issues involving physical and logical connectivity for multiple, geographically dispersed locations including a large number of end users often requiring assistance with difficult application and data access issues, or resolving issues at varying difficulty where the cost and effect of system failure is elevated. Incumbents are required to ensure simultaneous connectivity with multiple agencies, external entities, the Internet, and distributed applications. They are often required to ensure compliance with agency security requirements regarding system intrusion/prevention/detection, data encryption.

Knowledge, Skills, and Abilities

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Working knowledge of: workstation operating systems and hardware; local area network operating systems; installation, maintenance, and configuration of LAN-based workstation applications; LAN-based services such as security, user rights, and electronic mail; one or more network operating system's commands, administration and utilities including recovery and backup; LAN protocols with regard to workstation installation and configuration; and basic LAN wiring.

General knowledge of: LAN architecture.

Ability to: troubleshoot hardware, software, and communications issues on a LAN; understand IP addressing schemes and subnet configurations; work independently and as part of a team; provide work direction to lower level staff.

RECRUITER CONTACT INFORMATION: Jon Terrazas at j.terrazas@admin.nv.gov

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.

Benefits include:

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees’ Benefits Program (PEBP) .
  
• Vacation: Accrual of three weeks of annual leave each year.
  
• Sick Leave: Accrual of three weeks of sick leave each year.
  
• Holidays: 12 paid holidays per year.
  
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS) . Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication .
  
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program .
  
• No Nevada state income tax.
  
• Public Service Loan Forgiveness: Eligible due to public sector employment.
  
• Longevity Payments Eligibility: Employees who have received a performance rating of “standard” or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.
  

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU) .

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF) .

*** State Holidays The holiday schedule for State employees is established by the Legislature.

The following are legal holidays:

January 1.............................................. New Year's Day

Third Monday in January.................. Martin Luther King, Jr.'s Birthday

Third Monday in February................ Washington’s Birthday

Last Monday in May........................... Memorial Day

June 19................................................ Juneteenth Day

July 4.................................................... Independence Day

First Monday in September.............. Labor Day

Last Friday in October....................... Nevada Day

November 11........................................ Veterans' Day

Fourth Thursday in November........ Thanksgiving Day

Friday following the Fourth Thursday in November...................... Family Day

December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255

Closing Date/Time: 4/14/2026 11:59 PM Pacific

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• STATE OF NEVADA

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