Enhanced Care Management (ECM) Lead Care Manager

Description

Under general supervision, supports Alameda County families by helping them access services, community resources and their full MediCal benefits under CalAIM. They serve as the primary contact for families, coordinate care as part of the Enhanced Care Management team (ECM) and connect families with healthcare providers, and multidisciplinary teams

• Provide hands on care management (in person and by phone) for pregnant/postpartum individuals and children with complex needs in CalAIM Enhanced Care Management program.
• Act as the main care manager, coordinating services across medical, behavioral health, early childhood, and community programs.
• Work closely with families and providers to promote birth equity, healthy child development, and coordinated, whole-person care.
• Complete strength-based assessments and develop individualized Care Management Plans based on each family’s goals.
• Help coordinate prenatal, postpartum, and pediatric care including warm handoffs to Community Supports.
• Meet families where they are - offer services where the family lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
• Manage an active caseload, balance multiple priorities and critical transitions.
• Collaborate with partners and keep accurate, timely records in the care management system.
• Complete all documentation on time according to care plan requirements.

Qualifications

Experience and Training:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. Additional experience and/or education can be substituted to meet typical qualifications. A typical way to obtain the required qualifications would be:

Three years of experience in care management, case management, or family support roles serving pregnant/postpartum individuals or children with complex needs. Experience working with Medi-Cal populations and navigating healthcare and community-based systems.

Experience in social service, or psychology supplemented by 2 years of college level coursework* or training in child development, social work, psychology, or a closely related field. *A degree is not required and relevant work experience may be substituted to meet the requirement.

Knowledge of:

• General knowledge of family support and the social determinants of health.
• Principles and practices of family centered service delivery.
• Social service, health, education and developmental agencies and resources in Alameda County.
• Entitlement systems for children birth to age five and their families, including eligibility requirements.
• Outreach, interviewing, and care coordination/navigation skills and techniques.
• Strategies for effective problem-solving and identification of systems issues.
• Equipment and communication tools used to support daily work, including computers and relevant software programs.

Ability to:

• Strong family engagement, communication, and relationship-building skills using trauma-informed, equity-centered approaches
• Demonstrated ability to write clear, timely, and thorough notes in an electronic care management system.
• Work effectively with and outreach to ethnically and culturally diverse families.
• Promote basic principles of health promotion and preventative health care with an understanding and acceptance of differences in attitudes toward health care and services.
• Gain confidence of and obtain personal and confidential data from clients, work with and safeguard confidential information.
• Prepare clear and concise correspondence, documentation, and other written materials.
• Use tact, initiative, prudence, and judgment within general policy and procedural guidelines.
• Organize work, set priorities, meet critical deadlines, and follow-up on assignments.

Please note:

• We are currently working a hybrid 2 day per week in-office schedule and employees also come to the office to attend meetings and as requested.
• All First 5 employees must live and work in California.
• The salary range for this position is $77,500 to $112,000 and as an independent government agency, the posted salary is the set salary range for this position. We cannot offer salaries above this posted range.
• We conduct reference and background checks for all potential employees.

About First 5 Alameda County

First 5 Alameda County believes every child in Alameda County should have optimal health, development, and well-being to reach their greatest potential. Through innovative programs and policy advocacy, we help provide children and their families access to resources that support their first five years of development.

Join our mission-driven team that in partnership with the community, supports a county-wide continuous prevention and early intervention system that promotes optimal health and development, narrows disparities, and improves peak years of child development.

First 5 Alameda County Benefits

We offer a comprehensive benefits package with health care options to meet the diverse needs of our employees and their families. These benefits include but are not limited to Medical, Dental, & Vision Coverage, $1,500 credit per year to spend on benefits, Health and Dependent Care Flexible Spending Accounts (FSAs), Employer Paid & Voluntary Life & AD&D Insurance, Long-Term Disability Insurance, Retirement Plans including the ACERA Pension Plan, Commuter Benefits, Employee Assistance Plan and more.

We also offer paid vacation, paid time off and sick time. We have 17 paid holidays including the week between Christmas Day and New Year's Day as paid time off.

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• First 5 Alameda County

• 510.227.6900

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