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Job Description
Grade 15 - Starting hourly rate: $20.95. Rate of pay depends on qualifications.
Job Description
JOB SUMMARY
The Customer Center Specialist serves as a front-line representative of the San Antonio Water System, providing in-person assistance at SAWS Customer Centers. This position performs a wide range of customer transactions and must ensure accuracy, professionalism, and confidentiality. This includes processing payments, balancing cash drawers, verifying account information, and providing documentation such as letters of credit and proof of residence. This position is responsible for processing miscellaneous cash receipts, impact fees, and accepting leak-related documentation and requires a high level of accuracy and trust, as employees in this role are responsible for handling cash and ensuring compliance with financial and customer service procedures.
ESSENTIAL FUNCTIONS- Responds to in-person customer inquiries at SAWS Customer Centers in a professional, courteous, and accurate manner; documents all customer interactions appropriately.
- Maintains and balances a daily cash drawer by accurately processing cash, check, and card payments, including miscellaneous receipts and impact fee payments.
- Processes, adjusts, and reconciles manual and electronic payments and refunds; researches and resolves payment-related discrepancies.
- Accepts and records documentation from customers including leak receipts for further processing or review.
- Prepares and issues letters of credit and proof of residence upon customer request, following SAWS policy and verification protocols.
- Evaluates and negotiates resolution of delinquent and final accounts in person, applying applicable policies and procedures.
- Reviews and processes receipts, and generates correspondence related to billing and consumption disputes.
- Demonstrates ownership of customer interactions, proactively identifying solutions and resources that address customer concerns.
- Participates in special projects and supports initiatives aimed at improving processes and enhancing the customer experience.
- Performs all other duties as assigned.
DECISION MAKING- Works under immediate supervision.
MINIMUM REQUIREMENTS- High School Diploma or GED.
- Two years of experience cashiering, customer service, bookkeeping, other relevant experience.
- Ability to work regularly scheduled shifts within SAWS’s hours of operation including the training period where lunches and breaks are scheduled with the flexibility to adjust daily schedule and work overtime and/or weekends as needed.
PREFERRED REQUIREMENTS- Bilingual in English and Spanish.
JOB DIMENSIONS- Strong interpersonal skills to effectively respond to customer needs and maintain positive relationships with coworkers and the public.
- Skill in using a personal computer and associated.
- Ability to communicate clearly and effectively, both verbally and in writing.
- Ability to perform basic mathematical calculations and apply them accurately in a cash-handling environment.
- Ability to use sound judgment in prioritizing workload to meet deadlines and service level expectations.
- Ability to type 35 w.p.m. and/or 8,000-10,000 k.p.h. for 10-key tasks.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Physical requirements include lifting up to 25 pounds occasionally. Subject to sitting or standing for extended periods of time at various workstations to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in a secure office environment. May be required to adhere to strict lunch or break schedule.
May be required to work hours other than regular schedule including shift work, weekends and holidays.
#LI-DNI
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:- Competitive, market-based salaries
- Performance-based incentives
- Medical benefits
- Dental benefits
- Life insurance
- Prescription drug program
- Vision care plan
- Two retirement plans
- Deferred compensation plans (457 plan)
- Disability income
- Paid leave (vacation, sick, personal)
- Education assistance program
- Employee assistance program
- Flexible, tax-deferred health and dependent care spending accounts
- Wellness programs
- On-Site Fitness Facilities
- Community service opportunities
Closing Date/Time: 4/12/2026 11:59 PM Central -
ABOUT THE COMPANY
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San Antonio Water System
Show moreThe San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio. SAWS serves 2 million people in Bexar County as well as parts of Medina and Atascosa counties. The population includes more than 511,300 water customers and 457,600 wastewater customers. SAWS actively seeks out public participation in its operations and planning, while SAWS volunteers strive to help their neighbors in need.
As an industry leader in conservation and water and wastewater management, SAWS provides sustainable, affordable water services. To deliver responsible water services, our investment in our employees – one of our greatest assets – ranks as a top priority.
San Antonio Water System's Board of Trustees has adopted mission, vision and values statements that serve as a foundation to move the utility forward through 2050 and reinforce San Antonio's much-deserved reputation as Waterful.
Our Mission: Sustainable, Affordable Water Services / Our Vision: To be leaders in delivering responsible water services for life. / Our Values: Excellence, Integrity, Respect and Safety.
SAWS is a values-based organization that believes in diversity in all aspects of our business. At SAWS, we attract and retain the finest individuals whose diverse talents drive innovation. We recognize that differences in race, ethnicity, religion, gender, gender identity, sexual orientation, nationality, physical ability or any characteristic protected by law, enrich and empower our work environment. We respectfully infuse diversity in our daily work lives with the knowledge that people from a variety of backgrounds and life experiences make connections that make SAWS a success.
SAWS is committed to providing our employees with a healthy, safe, and rewarding work environment where all employees have an equal opportunity for professional and personal growth. SAWS employees go beyond what is expected – developing remarkable, award-winning programs in conservation, water resources, watershed protection and wastewater treatment.
Why Choose a Career at SAWS?
For Your Work-Life Balance: SAWS is proud to invest in its employees by offering a variety of paid time off to help meet the work-life balance goals of you and your family.
For Your Professional Growth: Professional growth is key to both our employees’ success as well as SAWS’. That’s why SAWS offers a number of professional development opportunities that achieve both personal and company goals.
For Your Future: Achieving your personal financial goals is an important part of your life. SAWS makes it easy for employees to save for retirement by providing several retirement plan options.
For Your Health: SAWS offers a range of health, dental and vision benefits, and Wellness Programs to help meet each employee’s needs.
For your Protection: SAWS offers life insurance and disability coverage to meet the need for protection against life’s unexpected events.
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