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Job Description

◦ Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
◦ Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
◦ Act as an ambassador by understanding and fostering the organization's mission and vision
◦ Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
◦ Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior
◦ Address difficult or contentious issues in a constructive manner
◦ Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
◦ Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
◦ Work to continuously improve the efficiency and effectiveness of the service or product being delivered
◦ Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
◦ Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

◦ Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
◦ Recognize personal strengths and weaknesses and target areas for personal self-development
◦ Demonstrate initiative in performing job tasks
◦ Exhibit problem-solving skills leading to sound judgment and quality decisions
◦ Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently
◦ Communicate effectively with individuals and groups using clear and concise verbal and written communications
◦ Demonstrate accountability for work and take ownership in job performance
◦ Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

◦ Analyze situations quickly, and make independent decisions based on sound reasoning, good judgment, established procedures and proper interpretation of City ordinances
◦ Deal tactfully with citizens, businesses, contractors, and homeowners in the resolution of difficult problems
◦ Demonstrate strong organizational skills and a willingness to be pro-active and accept new challenges
◦ Work with parties responsible for violations through education, cooperation, and reasonable agreement to gain compliance with City code
◦ Communicate and present ideas effectively orally and in writing
◦ Establish effective working relationships with peers and supervisors
◦ Understand and work from City maps, zoning maps, plans, drawings and diagrams
◦ Maintain a high level of self-motivation while working independently
◦ Develop and employ effective problem-solving skills
◦ Successfully complete job-related training assignments

◦ Foster a participatory organizational climate that is open, positive, reinforcing, and supportive
◦ Encourage employees to be accountable for their work and take ownership in what they do
◦ Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some Leader
◦ Demonstrate collaboration and conflict resolution skills with other departments and employees
◦ Help employees to see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills
◦ Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems
◦ Effectively supervise, mentor, and motivate in a team environment

◦ Serving as supervisor for the Property Standards and Rental Housing teams, fostering a collaborative, accountable, and supportive team environment
◦ Providing clear direction, instruction, and oversight to staff as needed
◦ Monitoring employee performance, assisting with problem-solving, and coordinating team activities and schedules
◦ Participating in the recruitment, selection, onboarding, and training of new officers and inspectors
◦ Conducting annual performance evaluations and addressing performance concerns in a timely and constructive manner
◦ Reviewing reports submitted by inspectors and investigating citizen complaints to ensure proper follow-up
◦ Managing staff scheduling, approving leave requests, and verifying timesheets
◦ Demonstrating leadership by making principled decisions aligned with organizational values, even when difficult or unpopular
◦ Offering consistent, timely feedback and coaching to support employee development and accountability

◦ Serving as the primary decision-maker on complex or ambiguous cases involving zoning and property standards violations, prioritization of cases, and interpretation of the Westminster Municipal Code (W.M.C.)
◦ Investigating and enforcing complex land use and zoning violations (W.M.C. Title XI), including issues related to short-term rentals and associated complaints or concerns
◦ Leading Neighborhood Assistance initiatives to support property owners in resolving compliance and neighborhood concerns
◦ Negotiating good-faith compliance agreements and facilitating resolution on large, high-profile, or particularly challenging cases
◦ Leading community outreach, education, and engagement initiatives to promote understanding and voluntary compliance
◦ Coordinating responses to emerging issues such as short-term rentals, illegal duplexes, and accessory dwelling units; recommending policy or code amendments
◦ Assisting with updates to the W.M.C. to improve clarity, enforceability, and alignment with community needs
◦ Collaborating with other departments and divisions to resolve multi-faceted or cross-jurisdictional violations
◦ Conducting inspections to verify compliance with permits, licenses, or legal requirements
◦ Carrying out enforcement actions, including issuing notices, citations, and summonses; coordinating abatement actions; and testifying in court
◦ Maintaining up-to-date knowledge of department policies, legal standards, and relevant case law through ongoing training and development
◦ Upholding a high standard of professional conduct and integrity, both on and off duty

◦ Inspecting rental properties for compliance with the Rental Property Maintenance Code
◦ Preparing inspection reports to notify property owners/managers of violations and required corrective actions
◦ Recommending methods and materials to achieve code compliance.
◦ Scheduling inspections and providing written notifications to property owners/managers
◦ Documenting inspection results, investigations, complaints, and enforcement actions.
◦ Building and maintaining effective relationships with property owners, managers, and tenants
◦ Providing information and responding to questions or complaints about the code
◦ Preparing case files, reports, and summonses, and testifying in court on code violations

◦ Participating in community programs, homeowners’ associations, business groups, and City task forces
◦ Communicating code enforcement information with clarity, professionalism, and diplomacy
◦ Providing assistance, referrals, and guidance to complainants and violators; mediating disputes as needed
◦ Maintaining a professional appearance and demeanor
◦ Preparing clear, effective reports, memos, citations, and related documentation
◦ Demonstrating strong oral communication skills

◦ Responding to service calls and initiating field investigations
◦ Documenting inspections, investigations, contacts, and actions in detailed reports
◦ Issuing verbal/written warnings, citations, and summonses to violators
◦ Investigating complaints involving ordinance violations and property neglect

◦ Inspecting and maintaining all assigned equipment and vehicles.
◦ Ensuring vehicles are in proper working condition and operated safely.

◦ Provides information on municipal ordinances, regulations, specifications and official documents
◦ Assists to develop or update standards and protocols for Property Standards

◦ Graduation from high school or possession of GED
◦ Possession of a valid driver’s license and safe driving record
◦ Possess critical thinking skills
◦ Demonstrate or have experience in conflict resolution and negotiations
◦ Excellent interpersonal communication abilities
◦ Strong project management and multi-tasking abilities

◦ Prior supervisory experience is strongly preferred
◦ Additional education, degrees, and official professional/career certifications in the field(s) of code enforcement, building codes, or related field are preferred
◦ Experience in code enforcement, rental housing, customer service, municipal government role, or related work

◦ Frequent pushing/pulling ten (10) pounds to remove signs that have been posted in the ground
◦ Frequently stands, walks on varied terrain, and works in all weather conditions
◦ Frequently sits for office tasks and while driving a city vehicle
◦ Occasionally squats, kneels, and reaches overhead for inspections
◦ Frequently climbs, bends, twists, and reaches below shoulder level to view obstructed properties
◦ Frequently uses light grasp, fine motor skills, and handling; occasionally uses firm grasp for tools/equipment
◦ Frequently steps up/down and operates vehicle mechanisms
◦ Constantly uses near/far vision and hearing for public and staff communication
◦ Occasionally lifts up to 30 pounds from ground to waist and carries it up to 50 feet
◦ Frequently pushes/pulls up to ten (10) pounds to remove posted signs

◦ Background checks will include employment references, criminal history, credit check, education verification
◦ Drug screen
◦ Pre-employment physical
◦ Must be legally entitled to work in the United States
◦ Must possess a valid driver’s license and a safe driving record
◦ Must be legally entitled to work in the United States

◦ Health and Dental
◦ Flexible Spending
◦ Pension/Retirement Plans
◦ Term Life Insurance
◦ Long-term Disability
◦ Survivor Benefits
◦ Wellness Program
◦ Career Development Program
◦ Tuition Reimbursement Program
◦ Leave program that provides for vacation, holidays, sick leave, major illness, and on the job injury

◦ Less than 3 years - 0%
◦ 3 to 4 years - 60%
◦ 4 to 5 years - 80%
◦ Over 5 years - 100%
◦ For employees age 55 and older, the employer contributions are 100% vested