Mobile DispatcherThe Mobile Dispatcher works in a Control Center environment, responding to a variety of customer inquiries and technician requests typically through phone interactions. The Mobile Dispatcher assesses and schedules technician's workload for natural gas and electric service work. The Mobile Dispatcher also monitors and answers radio traffic in order to dispatch service personnel.NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:401K with company match up to 4% and non-elective contribution up to 7%Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)Tuition reimbursementCompetitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)Paid company endorsed volunteer opportunitiesPaid parental leavePaid bereavement leavePaid training opportunitiesPaid time off starting on your first day, plus 11 paid holidaysBenefits may vary by position or as negotiated as part of a collective bargaining agreement.Assure cost effective use of resources by communicating/coordinating with Distribution Operation and other Stakeholders or Internal Business PartnersCreate, Manage and modify gas and electric service ordersDemonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processesPerform required shift work to include days, weekends, nights, holidays and call outsWork overtime including evenings and weekends in response to acute service needsAssure positive working relationships within the control room and other or Internal Business Partners.Complete required trainings and monthly meetingsDispatcher calls will be subject to call monitoring with a priority goal of achieving internal/external customer satisfactionWork effectively within a team environment and other work groups to accomplish organizational goalsDemonstrate strong adherence to accuracy, safe work practices/processes, customer service, and attendanceJob time is spent in an office environment mostly sitting or standing, using a computer terminal and phones with limited required walkingAll NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & EthicsEnsure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectivesDemonstrate and maintain a good safety recordMust possess strong interpersonal communication skillsHigh school diploma or equivalent, advanced education is preferredAbility to perform basic math functionsProficient with computers, web applications, and related equipmentExcellent communication skills are requiredGood organizational and technical skills are necessaryAbility to plan and prioritize dispatching responsibilitiesHigh volume dispatching and customer service experience preferred
Mobile DispatcherThe Mobile Dispatcher works in a Control Center environment, responding to a variety of customer inquiries and technician requests typically through phone interactions. The Mobile Dispatcher assesses and schedules technician's workload for natural gas and electric service work. The Mobile Dispatcher also monitors and answers radio traffic in order to dispatch service personnel.NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:401K with company match up to 4% and non-elective contribution up to 7%Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)Tuition reimbursementCompetitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)Paid company endorsed volunteer opportunitiesPaid parental leavePaid bereavement leavePaid training opportunitiesPaid time off starting on your first day, plus 11 paid holidaysBenefits may vary by position or as negotiated as part of a collective bargaining agreement.Assure cost effective use of resources by communicating/coordinating with Distribution Operation and other Stakeholders or Internal Business PartnersCreate, Manage and modify gas and electric service ordersDemonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processesPerform required shift work to include days, weekends, nights, holidays and call outsWork overtime including evenings and weekends in response to acute service needsAssure positive working relationships within the control room and other or Internal Business Partners.Complete required trainings and monthly meetingsDispatcher calls will be subject to call monitoring with a priority goal of achieving internal/external customer satisfactionWork effectively within a team environment and other work groups to accomplish organizational goalsDemonstrate strong adherence to accuracy, safe work practices/processes, customer service, and attendanceJob time is spent in an office environment mostly sitting or standing, using a computer terminal and phones with limited required walkingAll NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & EthicsEnsure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectivesDemonstrate and maintain a good safety recordMust possess strong interpersonal communication skillsHigh school diploma or equivalent, advanced education is preferredAbility to perform basic math functionsProficient with computers, web applications, and related equipmentExcellent communication skills are requiredGood organizational and technical skills are necessaryAbility to plan and prioritize dispatching responsibilitiesHigh volume dispatching and customer service experience preferred
