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  • Head of Cyber Risk and Compliance (Enterprise Technology Manager)

    San Jose, California United States CITY OF SAN JOSE Full Time $170,679.60 - $208,855.92 Annually Sep 27, 2025
    City of San Jose Employer:

    CITY OF SAN JOSE

    SanJoseCA.gov is the City of San José’s public website, offering information for our community 24/7. The City of San José is a large organization offering a wide variety of services and programs, and the website is intended to make it easier to find information about these services online.The purpose of the City website is to provide information of the City's choosing to the public in order to conduct the City’s business and promote the City's goals as guided by the City Council. The City’s website and the selection of sites to which any of them may be linked are not intended to serve as a forum for free discussion. Ample facilities for free expression are available both on the Internet and in the physical world. Instead, the City’s website is intended to serve the City’s need to make useful and practical information available to residents, businesses, and visitors which facilitates provision of a City service or furthers another specifically articulated purpose of the City.You can search our website by City services, department directory, or by topic. If you are looking for information on City policies and ordinances, try searching the City Council meetings, agendas and minutes database, the City Policy Manual or the Municipal Code. The Mayor’s Office, the City Council, Boards and Commissions, and most City departments and offices are represented on SanJoseCA.gov. You can also find certain City departments and programs via separate websites for Mineta San José International Airport, Police Department, Public Library and Happy Hollow Park & Zoo.You can find more information about City programs, services, and events through CivicCenterTV (Cable Channel 26), by subscribing to City News and Information, and by following us on Facebook, Google+, and Twitter.    

    Apply Now View job Employer Profile

    Job Description

    Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

    The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

    About the Department

    The City of San José innovates to provide exceptional civic services using advanced technologies to help our community thrive.

    As one of the largest cities in the nation, the City manages a large set of services and assets and operates on a budget of $5.6 billion, with approximately 7,000 employees, serving about 1 million residents and 60,000 businesses employing 415,000 workers in the heart of Silicon Valley.

    The Information Technology Department’s (ITD) mission is to enrich the quality of life in San José through innovation, collaboration, and engagement. ITD enables that mission through business and infrastructure systems, cybersecurity, data management and analysis, responsible use of Artificial Intelligence (AI), productivity and collaboration tools, the San José 311 resident experience platform, data equity and privacy programs, and strategic planning. San José is powered by truly great people, a robust technology environment, and a strong sense of purpose.

    The IT department is a leader in innovation, embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort, the City leads a national initiative for AI through the GovAI Coalition, which was established to give local governments a voice in shaping the future of AI, ensuring it is developed responsibly and for the public good.

    Promoting the City’s commitment to equity and inclusion, we believe that all members of the community, regardless of background, have access to the tools and resources needed to thrive in the digital age. San José is in the heart of Silicon Valley, which boasts a rich history in technology, education, and agriculture. Over half of San José residents speak a language other than English at home, highlighting the importance of language accessibility in all City services. By fostering inclusivity, promoting digital literacy, and building accessible platforms, we are advancing technology while creating a more equitable future for everyone.

    At the City of San José, we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant, equitable, sustainable, and innovative city in the nation! Visit the Information Technology Department’s website to learn about our culture, vision, leadership, and innovative initiatives.

    Position Duties

    NOTE - The first review of applications will be on Thursday, October 23, 2025. Please submit your application by 12:00 p.m. (PST) on Thursday, October 23, 2025, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews the week of November 17, 2025.

    Position and Duties

    The City of San José’s Information Technology Department (ITD) is seeking an experienced and forward-thinking leader to serve as the Head of Cyber Risk and Compliance (Enterprise Technology Manager) with a focus on Governance, Risk, and Compliance (GRC), Identity and Access Management (IAM), and Risk Management. Reporting to the City Information Security Officer (CISO), this role provides senior-level leadership for cybersecurity governance, regulatory compliance, access control, and enterprise risk initiatives that safeguard City services, data, and critical infrastructure.

    The Head of Cyber Risk and Compliance will play a critical leadership role in strengthening the City’s security governance structure, managing enterprise risks, and ensuring effective identity and access controls across the organization. This position requires a leader who can balance regulatory compliance, security best practices, and operational needs, while fostering a culture of accountability and resilience.

    Key responsibilities include, but are not limited to:
      ◦ Representing the cybersecurity program in executive meetings, steering committees, and inter-agency collaborations.
      ◦ Collaborate with external partners, including the Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency (CISA), the Department of Justice’s Federal Bureau of Investigation (FBI), and State agencies, on compliance, risk, and threat intelligence initiatives.
      ◦ Promote Citywide cybersecurity awareness programs, with emphasis on governance, risk, and compliance accountability.
      ◦ Lead the planning, execution, and delivery of complex cross-functional projects, ensuring alignment with organizational priorities and stakeholder expectations.
      ◦ Lead enterprise risk assessments, threat modeling, and business impact analyses by establishing standardized frameworks to evaluate organizational risk posture and align findings with enterprise objectives.
      ◦ Oversee cross-departmental collaboration to identify vulnerabilities, analyze threats, assess potential impacts, and translate results into actionable mitigation strategies that inform executive decision-making.
      ◦ Oversee regulatory compliance initiatives, ensuring continuous audit readiness and timely fulfillment of reporting requirements to meet federal, state, and industry standards.
      ◦ Provide governance and oversight to maintain adherence to applicable framework, regulatory and certification requirements.
      ◦ Coordinate with internal and external auditors and deliver clear risk mitigation and compliance reporting to executive leadership and regulatory bodies.
      ◦ Integrate risk management processes into City projects, procurement, and vendor engagements.
      ◦ Collaborate with IT operations and emergency management teams on disaster recovery and business continuity planning.
      ◦ Lead the City’s cybersecurity GRC program, ensuring alignment with frameworks such as NIST CSF, ISO 27001, CJIS, PCI DSS, and other applicable standards.
      ◦ Develop, implement, and enforce Citywide cybersecurity policies, standards, and procedures.
      ◦ Provide metrics and dashboards on risk posture, policy adoption, and compliance to executive leadership.
      ◦ Direct the City’s IAM strategy, including identity lifecycle management, single sign-on (SSO), multi-factor authentication (MFA), and privileged access management (PAM).
      ◦ Ensure secure onboarding, offboarding, and role-based access controls (RBAC) across City departments.
      ◦ Implement and govern Zero Trust principles to reduce insider and external access risks.
      ◦ Partner with IT and business units to advance identity governance and automation.
      ◦ Develop and maintain the enterprise Disaster Recovery Plan as well as information systems contingency plans for each system. Perform table-top exercises in accordance with City policy (e.g., every other year).

    Please note that the Head of Cyber Risk and Compliance (Enterprise Technology Manager) position is eligible for a hybrid telework schedule, which is subject to change. The City is currently on a 32-hour onsite workweek.

    Salary Information: The final candidate’s qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Technology Manager (ETM) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.
      ◦ Salary Range (including the 5% NPWI): $170,679.60 - $208,855.92

    The ETM classification is represented by the City Association of Management Personnel (CAMP) bargaining unit.

    Minimum Qualifications

    Education and Experience: Bachelor’s degree from an accredited college or university with coursework in computer science, information systems, business administration, or closely related field AND seven (7) years of experience managing, maintaining and implementing significant technology programs, computer system infrastructure and design, network operations, security design, application development and configurations and system/servicer administration, including a combination of five (5) years of supervisory and project personnel management experience, of which at least two (2) years should be supervisory experience over a technical team.

    Required Licensing (such as driver’s license, certifications, etc.): Possession of a valid State of California driver’s license.

    Passing the San Jose Police Department (SJPD) background check is also a condition of employment.

    Other Qualifications

    Competencies

    The ideal candidates will possess the following competencies, as demonstrated in past and current employment history. The ideal candidate will possess a combination of technical, governance, and leadership expertise to oversee the City’s Governance, Risk, and Compliance (GRC) and Identity & Access Management (IAM) operations:

    Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations.
      ◦ Seven or more (7+) years of experience in information security and/or compliance (FISMA, SOX, PCI, HIPAA, etc.), risk management, including threat modeling, vulnerability assessment, and/or incident response.
      ◦ Five or more (5+) years directly managing and leading cross-functional technical cybersecurity teams.
      ◦ Experience managing complex, multiple and/or cross-departmental/divisional projects at once.
      ◦ Skilled in program management, executive communication, and collaboration with internal stakeholders, external auditors, and partner agencies.
      ◦ Strong knowledge of regulatory frameworks and standards applicable to government, including NIST Cybersecurity Framework, NIST 800-53, CJIS, PCI DSS, and HIPAA.
      ◦ Proven ability to ensure audit readiness, manage internal controls, develop and enforce policies, and oversee third-party risk management programs.
      ◦ Ability to communicate security-related concepts to a broad range of technical and non-technical audiences, acting as a bridge between IT and business process owners.
      ◦ Experience working with third-party service providers in the delivery of outsourced cybersecurity contract services to augment and/or run cybersecurity programs and/or in assessing and selecting security tools.
      ◦ Strong understanding of cloud security, including familiarity with security challenges and solutions in cloud environments (Azure, Hyperconverged Infrastructure, private cloud, etc.).
      ◦ Strong understanding of secure network architecture, VPNs, secure web gateways, firewalls, and network segmentation as it relates to risk mitigation.
      ◦ Familiarity with Identity and Access Management (IAM) operations, including access reviews, password management, multi-factor authentication (MFA), privileged account management, and other access controls.
      ◦ Familiarity with Identity and Access Management (IAM) authentication protocols and concepts, including SAML, SSO, LDAP, OAuth, Open ID, etc.
      ◦ Possess and maintain a current, terminal-level cybersecurity credential such as:
        ◦ Certified Information Systems Security Professional (CISSP);
        ◦ Certified Information Systems Auditor (CISA);
        ◦ Certified Information Security Manager (CISM);
        ◦ Certified in the Governance of Enterprise IT (CGEIT);
        ◦ Certified in Risk and Information Systems Control (CRISC); and/or
        ◦ An equivalent professional, industry-recognized certification acceptable to the City.

      ◦ Ability to obtain and maintain SECRET Security Clearance within a reasonable period of time acceptable to the City.

    Building Trust - Communicates an understanding of the other person's interests, needs and concerns; identifies and communicates shared interests and goals; identifies and communicates differences as appropriate; demonstrates honesty, keeps commitments, and behaves in an appropriate manner.

    Project Management - Ensures support for projects and implements agency goals and strategic objectives.

    Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

    Conflict Management - Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.

    Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

    Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

    Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

    Political Skill - In taking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization.

    Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

    Technology Use/Management - Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.

    Selection Process

    The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical and/or writing exercise.

    If you have questions about the duties of these positions, the selection, or the hiring processes, please contact Tram Nguyen at Tramt.Nguyen@sanjoseca.gov.

    Additional Information:

    Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

    You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

    Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

    This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

    Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

    The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

    For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

    In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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Top Government Licensing Jobs: Career Opportunities & Requirements

Top Government Licensing Jobs: Career Opportunities & Requirements

Government licensing jobs offer professionals the unique opportunity to serve the public while building a rewarding career. These roles exist across various departments, ensuring that industries comply with regulations set by government authorities. Below, we explore key career opportunities, job requirements, the application process, and tips for advancing your career in government licensing.

 

Government Licensing Departments

Government licensing jobs can be found in numerous departments and agencies overseeing specific industries and professional categories. Some of the key departments include:

  • Department of Professional and Occupational Regulation (DPOR): This department regulates various professions, ensuring that professionals meet state standards and adhere to industry regulations.
  • Department of Labor, Licensing, and Regulation (DLLR): This department manages licensing for professions such as real estate, healthcare, construction, and other regulated fields.
  • Environmental Protection Agency (EPA): The EPA ensures that businesses and organizations comply with environmental health regulations. Licensing roles here focus on environmental compliance and safety.

These departments play a critical role in safeguarding industries, maintaining standards, and offering numerous career opportunities for those interested in public service and regulatory compliance.

 

Career Opportunities in Government Licensing

Government licensing offers various career paths, from entry-level to senior leadership roles. These roles provide stable employment and contribute to society’s greater good by ensuring that industries comply with necessary regulations. Below are some of the top career opportunities>:

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  • Licensing Specialist: Licensing specialists are responsible for processing license applications, ensuring that applicants meet the requirements, and verifying credentials. This role is essential in maintaining industry standards.
  • Regulatory Analyst: Regulatory analysts evaluate existing policies and recommend changes to improve the licensing process. This position requires strong analytical skills and the ability to interpret complex regulations.
  • Administrative Coordinator: Administrative coordinators handle the day-to-day tasks that keep licensing departments running smoothly, such as maintaining records, scheduling inspections, and managing communications between various teams.
  • Environmental Health Manager: In this role, managers ensure that businesses comply with environmental health regulations. These professionals conduct inspections, issue licenses, and enforce environmental protection laws.
 

High-Demand Positions in Government Licensing

Certain jobs within the government licensing sector are in exceptionally high demand. These roles often come with opportunities for advancement, making them ideal for individuals seeking long-term careers in public service:

  • Compliance Officers: Compliance officers ensure that businesses and individuals adhere to state and federal regulations. These professionals are crucial for upholding the integrity of licensing standards.
  • Auditors: Auditors review licensing applications and records to verify compliance with laws and regulations. Auditors play a crucial role in identifying discrepancies or non-compliance, which can lead to corrective actions or penalties.
  • Legal Advisors: Legal advisors work with licensing departments to interpret regulatory laws and provide guidance on legal matters related to licensing and compliance.
category059-image-002-careers-in-governmen
 

Types of Government Licensing Jobs

Here’s a closer look at some specific positions available within government licensing:

Licensing Specialist

Licensing specialists manage the application process for various licenses. They verify qualifications, process renewals, and work directly with stakeholders. Key responsibilities include:

  • Reviewing and processing applications
  • Ensuring applicants meet regulatory requirements
  • Communicating with applicants and providing additional information as needed

Regulatory Analyst

A regulatory analyst’s role is to evaluate current licensing regulations and policies, making recommendations to improve the process. This job requires a strong attention to detail, the ability to analyze complex regulations, and excellent communication skills.

Environmental Health Manager

Environmental health managers focus on ensuring compliance with public health and safety regulations. Their work involves conducting inspections and issuing licenses to organizations that meet environmental standards. This role is ideal for individuals passionate about environmental protection and public health.

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Begin Your Career Journey

Launch your career with Careers in Government! Explore exciting opportunities, connect with passionate professionals, and shape your legacy.

JOIN NOW
 

Requirements and Skills for Government Licensing Jobs

To succeed in government licensing, specific skills and qualifications are essential. Depending on the role, the exact requirements may vary, but the following skills are typically critical:

category059-image-003-careers-in-government
  • Attention to Detail: Most government licensing jobs require careful review of applications, regulations, and compliance issues. Accuracy is crucial for maintaining standards.
  • Communication Skills: Strong communication skills are necessary to provide clear information and guidance when interacting with applicants, coworkers, or the public.
  • Technical Proficiency: Familiarity with data entry systems, spreadsheets, and document management software is often required. Proficiency in Excel and similar tools is particularly valuable.
  • Customer Service: Many roles involve direct interaction with applicants and the public, making customer service skills necessary for handling inquiries and resolving issues effectively.
  • Analytical Thinking: Licensing and regulatory work often involve interpreting laws and policies, so thinking critically and analyzing information is a valuable asset.

Some positions may require specialized degrees or certifications, particularly in healthcare, environmental protection, or legal compliance.

 

Benefits of Working in Government Licensing

Government licensing positions offer a variety of benefits that make them highly attractive career options. These benefits include:

  • Work-life Balance: Many government agencies offer flexible working hours and options for remote work, making it easier to maintain a healthy work-life balance.
  • Total Compensation Package: In addition to competitive salaries, government employees receive generous benefits packages, including health insurance, retirement plans, and paid time off.
  • Public Service: Government licensing jobs allow professionals to serve the public and ensure that industries operate safely and ethically, contributing to the greater good.
  • Professional Growth: There are many opportunities for advancement in government licensing roles, with various training programs and certifications available to help employees grow in their careers.
 

How to Apply for Government Licensing Jobs

The application process is straightforward if you’re ready to pursue a career in government licensing. Here are the key steps:

  1. Search for job opportunities on government websites such as USAJobs.gov or state government portals.
  2. Sign up for job alerts to stay updated on new openings in your field of interest.
  3. Pay close attention to the closing date on job postings to ensure that you submit your application before the deadline.
  4. Contact the human resources office for additional information about the application process.
  5. Submit a well-prepared resume that highlights your qualifications and experience. Make sure to tailor your application to the specific job requirements you’re applying for.
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Advancing in a Government Licensing Career

Once you’ve secured a position in government licensing, there are several ways to advance your career:

  • Seek Mentorship: Building relationships with more experienced professionals can help guide your career and provide insights into opportunities for advancement.
  • Pursue Certifications: Many licensing fields offer specialized certifications to help you build expertise and advance to higher-level roles.
  • Stay Informed: Keep up with regulatory changes, new laws, and industry developments to stay relevant and prepared for promotions.

With dedication and the right skills, government licensing can offer a long-term, fulfilling career with plenty of growth opportunities.

 

Conclusion

Government licensing jobs are diverse and offer fulfilling career paths with competitive compensation packages. Whether you are interested in policy enforcement, regulatory compliance, or administrative roles, working in government licensing allows you to contribute to public service while building a stable and rewarding career. You can start your job search today by exploring available opportunities and signing up for job alerts to stay informed of new roles.

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