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  • Transit Ambassador

    Oakland, California United States BART Full Time $65,041.81 - $79,887.39 Annually May 04, 2026
    BART (Bay Area Rapid Transit) Employer:

    BART

    The BART story began in 1946. It began not by governmental fiat, but as a concept gradually evolving at informal gatherings of business and civic leaders on both sides of the San Francisco Bay. Facing a heavy post-war migration to the area and its consequent automobile boom, these people discussed ways of easing the mounting congestion that was clogging the bridges spanning the Bay. In 1947, a joint Army-Navy review Board concluded that another connecting link between San Francisco and Oakland would be needed in the years ahead to prevent intolerable congestion on the Bay Bridge. The link? An underwater tube devoted exclusively to high-speed electric trains. Since 1911, visionaries had periodically brought up this Jules Verne concept. But now, pressure for a traffic solution increased with the population. In 1951, the State Legislature created the 26-member San Francisco Bay Area Rapid Transit Commission, comprised of representatives from each of the nine counties which touch the Bay. The Commission's charge was to study the Bay Area's long range transportation needs in the context of environmental problems and then recommend the best solution. The Commission advised, in its final report in 1957, that any transportation plan must be coordinated with the area's total plan for future development. Since no development plan existed, the Commission prepared one itself. The result of their thoroughness is a master plan which did much to bring about coordinated planning in the Bay Area, and which was adopted a decade later by the Association of Bay Area Governments (ABAG). The BART Concept is BornThe Commission's least-cost solution to traffic tie-ups was to recommend forming a five-county rapid transit district, whose mandate would be to build and operate a high-speed rapid rail network linking major commercial centers with suburban sub-centers. The Commission stated that, "If the Bay Area is to be preserved as a fine place to live and work, a regional rapid transit system is essential to prevent total dependence on automobiles and freeways." Thus was born the environmental concept underlying BART. Acting on the Commission's recommendations, in 1957, the Legislature formed the San Francisco Bay Area Rapid Transit District, comprising the five counties of Alameda, Contra Costa, Marin, San Francisco and San Mateo. At this time, the District was granted a taxing power of five cents per $100 of assessed valuation. It also had authority to levy property taxes to support a general obligation bond issue, if approved by District voters. The State Legislature lowered the requirement for voter approval from 66 percent to 60 percent. Between 1957 and 1962, engineering plans were developed for a system that would usher in a new era in rapid transit. Electric trains would run on grade-separated right-of-ways, reaching maximum speeds of 75-80 mph, averaging perhaps 45 mph, including station stops. Advanced transit cars, with sophisticated suspensions, braking and propulsion systems, and luxurious interiors, would be strong competition to "King Car " in the Bay Area. Stations would be pleasant, conveniently located, and striking architectural enhancements to their respective on-line communities. BART employees in the 1970s. Hundreds of meetings were held in the District communities to encourage local citizen participation in the development of routes and station locations. By midsummer, 1961, the final plan was submitted to the supervisors of the five District counties for approval. San Mateo County Supervisors were cool to the plan. Citing the high costs of a new system-plus adequate existing service from Southern Pacific commuter trains - they voted to withdraw their county from the District in December 1961. With the District-wide tax base thus weakened by the withdrawal of San Mateo County, Marin County was forced to withdraw in early 1962 because its marginal tax base could not adequately absorb its share of BART's projected cost. Another important factor in Marin's withdrawal was an engineering controversy over the feasibility of carrying trains across the Golden Gate Bridge. BART had started with a 16-member governing Board of Directors apportioned on county population size: four from Alameda and San Francisco Counties, three from Contra Costa and San Mateo, and two from Marin. When the District was reduced to three counties, the Board was reduced to 11 members: four from San Francisco and Alameda, and three from Contra Costa. Subsequently, in 1965, the District's enabling legislation was changed to apportion the BART Board with four Directors from each county, thus giving Contra Costa its fourth member on a 12-person Board. Two directors from each county, hence forth, were appointed by the County Board of Supervisors. The other two directors were appointed by committees of mayors of each county (with the exception of the City and County of San Francisco, whose sole mayor made these appointments). The five-county plan was quickly revised to a three-county plan emphasizing rapid transit between San Francisco and the East Bay cities and suburbs of Contra Costa and Alameda counties. The new plan, elaborately detailed and presented as the "BART Composite Report, " was approved by supervisors of the three counties in July 1962, and placed on the ballot for the following November general election. The plan required approval of 60 percent of the District's voters. It narrowly passed with a 61.2 percent vote District-wide, much to the surprise of many political experts who were confident it would fail. Indeed, one influential executive was reported to have said: "If I'd known the damn thing would have passed, I'd never have supported it. " The voters approved a $792 million bond issue to finance a 71.5 mile high-speed transit system, consisting of 33 stations serving 17 communities in the three counties. The proposal also included another needed transit project: rebuilding 3.5 miles of the San Francisco Municipal Railway. The new line would link muni streetcar lines directly with BART and Market Street stations, and four new Muni stations would be built. The additional cost of the transbay tube -- estimated at $133 million -- was to come from bonds issued by the California Toll Bridge Authority and secured by future Bay Area Bridge revenues. The additional cost of rolling stock, estimated at $71 million, was to be funded primarily from bonds issued against future operating revenues. Thus, the total cost of the system, as of 1962, was projected at $996 million. It would be the largest single public works project ever undertaken in the U.S. by the local citizenry. After the election, engineers immediately started work on the final system designs, only to be halted by a taxpayer's suit filed against the District a month later. The validity of the bond election, and the legality of the District itself, were challenged. While the court ruled in favor of the District on both counts, six months of litigation cost $12 million in construction delays. This would be the first of many delays from litigation and time-consuming negotiations involving 166 separate agreements reached with on-line cities, counties, and other special districts. The democratic processes of building a new transit system would prove to be major cost factors that, however necessary, were not foreseen.  

    Job Description

    Marketing Statement

    Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

    Job Summary

    Salary Information
    This is a BART Police Officers' Association (BPOA) represented position.
    Step 1: $31.27/hourly to Step 5: $38.40/hourly (BPOA Hourly)
    Note: All external candidates will start at Step 1.

    Reports To
    Supervisor of Crisis Intervention & Outreach Programs

    Current Assignment
    Are you ready to contribute to a purpose-driven role focused on public service, accountability, and community engagement? Join the SF Bay Area Rapid Transit (BART) Police Department as a Transit Ambassador and play an essential role in supporting a safe and equitable transit system.

    The San Francisco Bay Area Rapid Transit District (BART) is looking for dynamic, personable, and dedicated individuals to join our team as Transit Ambassadors. This role is crucial to ensuring a safe, comfortable, and efficient travel experience for all BART patrons. Transit Ambassadors act as a visible, approachable presence across the system, providing assistance, fostering positive interactions, and supporting the overall safety and well-being of our passengers.
    As a Transit Ambassador, you will directly contribute to enhancing the public’s experience while traveling throughout the Bay Area's busiest transit system. If you have a passion for public service, community engagement, and safety, this is an exciting opportunity to make an impact every day.

    The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process:
    • Customer Service Excellence: Act as a visible point of contact for passengers, providing information on schedules, fares, policies, and transit system operations. Assist with route navigation and address inquiries regarding BART services.
    • Safety and Security Support: Help ensure the safety of passengers by monitoring station and platform activity, identifying potential hazards, and reporting suspicious or unsafe behavior to appropriate authorities.
    • Public Education and Outreach: Engage with passengers to promote safe travel practices, BART services, and system updates. Offer educational materials and conduct outreach efforts to enhance the rider experience.
    • Conflict Resolution: Address and de-escalate passenger concerns or complaints in a professional, calm, and customer-focused manner. Resolve issues quickly and effectively to maintain a positive environment for all riders.
    • Collaboration with BART Police and Staff: Work closely with BART Police, station agents, and other BART personnel to ensure seamless operations and a coordinated response to incidents when necessary.

    Application & Selection Process
    This position is represented by BART Police Officers Association (BPOA). All applicants must apply online at www.bart.gov/jobs . Applications must be completed in full and include all requested information, including dates of employment, positions held, hours worked, and a detailed description of duties performed.

    Applicants may attach a resume to provide supplemental information; however, the resume does not substitute for completing the application form in its entirety. Only information included in the application at the time of submission will be used to determine whether applicants meet the minimum qualifications for the position. All application materials must be submitted by the closing date and time listed on the job announcement. Applications received after the closing deadline will not be considered.

    Applicants who require assistance with the online application process may contact the Talent Acquisition Division at (510) 464-6112 or employment@bart.gov .

    The selection process for this position will be in accordance with the applicable collective bargaining agreement and may include one or more of the following: a skills or performance demonstration, written examination, and/or panel or individual interview. All applications will be reviewed by the Talent Acquisition Division to determine whether applicants meet the established Minimum Qualifications (MQs). Applicants who meet the MQs may be referred to the hiring department for further evaluation as part of the selection process. Unsuccessful applicants man y re-apply online by visiting our website at www.bart.gov/jobs for a listing of open positions.

    The selection process will include the following six (6) phases:

    Phase 1: Pre-Screening Background Questionnaire. Applicants that successfully clear the pre-screening background questionnaire will be eligible to move forward in the selection process.
    Phase 2: Minimum Qualifications: A review of each applicant’s employment application to verify possession of the minimum qualifications.
    Phase 3: Additional screening criteria beyond the minimum qualifications may be used to identify the most competitive candidates and determine advancement to the next stage of the selection process. Such criteria may include security or public safety experience, as well as law enforcement and/or transit experience.

    Phase 4: Personal History Statement (PHS): Candidates may be required to submit a completed PHS for interview eligibility.

    Phase 5: Oral Boards: Applicants who meet the minimum qualifications and/or additional screening may be invited to participate in an oral panel interview.

    Phase 6: Background Investigation (may include a medical exam, psychological, and polygraph exams if applicable)

    ** PLEASE NOTE that the entire selection process may take 6 months up to (1) year. **

    The selected candidate must demonstrate a work history reflecting reliability and dependability and may be required to provide copies of certificates, diplomas, or other documentation required by law, including proof of authorization to work in the United States, and pass a pre-employment medical examination, which is specific to the essential job functions and requirements. Pre-employment processing will also include an extensive background check, a credit check and successful completion of a polygraph exam. (Does not apply to current full-time BART Police Department employees unless specific job requires additional evaluations).

    If selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents. The following are some of the documents you may be asked to provide naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service, DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable).

    Examples of Duties

    Rides BART trains on specified lines at designated times to monitor activities.

    Punctually attends daily briefing meetings to receive assignments.
    Interacts and engages with BART personnel, the public, and others to establish an official presence and deter disruptive behavior from occurring within the BART system.
    Assists in medical emergencies on BART property by gathering information, providing logistical support, and/or providing first-aid as appropriate; summons medical response when needed.
    Provides various routine assistance to BART personnel; may operate various office equipment; gathers, maintains and retrieves records as directed; fills out forms and writes basic reports; enters data into appropriate computer database or application.
    Prepares written reports on incidents and provides to supervisor in a timely manner; documents other activities as specified by supervisor.
    Observes and reports any type of suspicious activity and/or behavior to the appropriate personnel; summons assistance as necessary and as appropriate.
    Works with management to perform outreach within the community and participate in departmental efforts including informational presentations.
    Participates in and successfully completes required training.
    Maintains transparency by wearing body-worn camera to video record contacts.
    May be required to operate District vehicles.

    Minimum Qualifications

    Education
    Possession of a high school diploma, GED or recognized equivalent.

    Experience
    One (1) year of (full-time equivalent) community service or similar experience which involved interacting and engaging with people from a variety of backgrounds.

    Other Requirements
    Must be available and willing to work varying hours, nights, weekends, holidays and special events as scheduled
    Must possess and maintain a valid California Driver’s License
    Must be available to work under varied conditions, including inclement weather
    Must complete required District training
    Must wear designated attire as required by BART
    Must undergo an extensive law enforcement background check

    Knowledge and Skills

    Knowledge of:
    • Principles and practices of effective customer service
    • Methods and techniques of effective communication
    • Current office procedures and practices, including the use of online computer equipment
    • Applicable BART rules and safety regulations
    Skill/Ability in:
    • Reading, interpreting and following a variety of instructions
    • Communicating effectively, both orally and in writing
    • Remaining professional and courteous when dealing with disorderly patrons
    • Maintaining basic and accurate records, and other reports as needed
    • Exercising sound judgment
    • Recognizing unusual, hazardous or emergency situations and taking appropriate actions according to specified regulations


    Equal Employment Opportunity GroupBox1

    The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.

    The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .

    Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs .

    The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification.

    Highlights
    • Medical Coverage (or $350/month if opted out)
    • Dental Coverage
    • Vision Insurance (Basic and Enhanced Plans Available)
    • Retirement Plan through the CA Public Employees’ Retirement System (CalPERS)
      • 2% @ 55 (Miscellaneous Members - Classic)
      • 2% @ 62 (Miscellaneous Members - PEPRA)
      • 3% @ 50 (Safety Members - Classic)
      • 2.7% @ 57 (Safety Members - PEPRA)
      • Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details)
    • Money Purchase Pension Plan (in-lieu of participating in Social Security tax)
      • 6.65% employer contribution up to annual maximum of $1,868.65
    • Deferred Compensation & Roth 457
    • Sick Leave Accruals (12 days per year)
    • Vacation Accruals (3-5 weeks based on time worked w/ the District)
    • Holidays:
      • Sworn Officers & Police Dispatchers: No floating holidays or observed holidays, but 6.6% pay differential provided above base pay rate
      • Non-Sworn Staff: 9 observed holidays and 4 floating holidays
    • Life Insurance may be available through employee union
    • Survivor Benefits through BART
    • Short-Term and Long-Term Disability Insurance may be available through employee union
    • Flexible Spending Accounts: Health and Dependent Care
    • Commuter Benefits
    • Free BART Passes for BART employees and eligible family members.


    Closing Date/Time: Continuous

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

LATEST JOBS

Top Public Affairs Jobs in Demand Now

Top Public Affairs Jobs in Demand Now
 

What Are Public Affairs Jobs?

Public affairs jobs involve working with various organizations, including government agencies, non-profits, and private companies, to promote public awareness, diplomacy, and cooperation. These roles typically focus on building relationships between organizations and the public, developing policy initiatives, and promoting foreign relations.

Public affairs professionals often draft press releases, organize media events, coordinate community outreach, and manage communication campaigns. Their work helps shape public opinion and ensures that an organization’s voice is heard on key issues.

Public affairs jobs include public affairs specialist, international relations associate, and public policy analyst.

 

Types of Public Affairs Jobs

Public Affairs Specialist

Public affairs specialists develop and implement public relations strategies that promote an organization’s mission and goals. They work closely with government agencies, non-profits, and private companies to enhance public understanding of important issues.

These positions require substantial research and analytical skills, allowing specialists to analyze data and create effective communication strategies. Public affairs specialists may also be involved in government relations to help organizations maintain positive relationships with governmental bodies.

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Public affairs specialists often work in organizations like the Army National Guard, Air Force Civilian Career Training, and the Department of Veterans Affairs, where army training and communication protocols are essential aspects of their daily responsibilities.

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Strategic Communications Specialist

Strategic communications specialists create and disseminate information to the public, media, and stakeholders to effectively convey an organization’s message. These professionals work with senior leadership to develop and implement communication plans that align with broader organizational goals.

Strong writing and verbal communication skills are critical in this role, as it requires explaining complex ideas to diverse stakeholders. Strategic communications specialists also work closely with human resources departments to ensure internal communication aligns with the organizational message.

Examples of strategic communications jobs include positions with the Office of the Director of National Intelligence and the Department of Agriculture. In these roles, specialists ensure that the organization’s messages are consistent, impactful, and aligned with its core mission and values.

 

Public Affairs Leadership Roles

Senior Director of Public Affairs

The senior director of public affairs is critical in managing an organization’s public relations strategies. This position oversees teams of specialists and ensures that all communications are aligned with the organization’s goals.

The senior director works closely with internal departments, such as human resources and communications, and external entities, like government agencies and media outlets. Leadership skills, a deep understanding of government relations, and an ability to navigate complex public issues are essential in this role.

Vice President of Public Affairs

The vice president of public affairs oversees the development and implementation of public relations strategies at the highest level within an organization. This role requires working closely with senior leadership to craft policies and communication strategies that enhance public relations efforts.

Strong leadership and management skills are necessary to effectively direct a team of public affairs professionals. The vice president must be a strategic thinker and an excellent communicator who can represent the organization in high-level meetings with foreign relations officials, business leaders, and the media.

Examples of vice president of public affairs jobs include positions with the Humane Society and the Department of Justice.

Executive Director of Public Engagement

The executive director of public engagement is responsible for developing and implementing engagement strategies that foster meaningful connections between an organization and its key audiences. This role involves overseeing communication strategies, community outreach, and event management to promote public involvement in organizational initiatives.

The executive director works closely with the inspector general and senior leaders to ensure public accountability and transparency. The job title also requires working with both internal teams and external partners to create impactful public outreach campaigns.

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Public Affairs Job Market in San Francisco

San Francisco is a key city in international relations and diplomacy, with numerous government agencies and non-profit organizations. The city’s diverse population and global reach provide opportunities for public affairs professionals to make a significant impact.

In addition to government agencies, many tech companies in San Francisco seek skilled public affairs professionals to help manage their public image, communicate with stakeholders, and navigate complex regulatory environments. Public affairs professionals in this area often have the opportunity to work on cutting-edge issues such as technology policy, privacy regulations, and environmental sustainability.

San Francisco is home to many major companies and organizations, offering various job opportunities in public affairs. Examples of public affairs jobs in San Francisco include positions with the Federal Aviation Administration and the Department of Transportation.

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Public Affairs Job Skills and Qualifications

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Professionals in public affairs typically need a bachelor’s degree in public affairs, international relations, communications, or a related field. However, advanced public administration or public policy degrees can also enhance a candidate’s prospects, especially for leadership roles.

The role demands strong research and analytical skills to examine data and develop practical solutions. Public affairs professionals must stay informed about current events, legislation, and public opinion trends that could impact their organization’s reputation or operations.

Excellent communication and interpersonal skills are essential for working with diverse stakeholders. Working in a fast-paced environment and adapting to changing priorities is also crucial. Public affairs professionals must manage multiple projects simultaneously, requiring excellent organizational skills and attention to detail.

Common qualifications for public affairs jobs include experience with government agencies, non-profits, or private companies, depending on the specific role.

 

Public Affairs Job Salaries and Benefits

Salaries for public affairs jobs vary depending on the organization, location, and experience level. In general, larger organizations and government positions offer more competitive salaries and benefits packages.

Public affairs professionals with experience in strategic communications, crisis management, or policy analysis may command higher salaries due to the specialized nature of their work. Salaries can also vary by geographic location, with cities like Washington, D.C., and San Francisco offering higher pay due to the high demand for public affairs experts in those areas.

Benefits often include health insurance, retirement plans, and paid time off. For example, public affairs professionals working with the Department of Veterans Affairs and the Office of the Director of National Intelligence typically receive comprehensive benefits.

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Public Affairs Job Search and Application Tips

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To find public affairs job openings, use keywords like “public affairs” and “strategic communications” when searching on job boards and company websites. It’s also helpful to network with professionals to learn about potential job opportunities and get advice on landing your next role.

Tailoring your resume and cover letter to the specific job description is essential. Highlight your relevant experience and how it aligns with the organization’s needs. Many job search websites, such as LinkedIn and Glassdoor, offer public affairs job listings, and attending industry events can provide valuable networking opportunities.

 

Conclusion

Public affairs jobs are in high demand nationwide, especially in cities like San Francisco, where there are ample opportunities in government and non-profit sectors. These roles require intense research, communication, interpersonal skills, and the ability to adapt to a dynamic work environment.

Examples of public affairs jobs include public affairs specialists, strategic communications specialists, and vice presidents of public affairs. Public affairs professionals can build rewarding careers in various sectors with the right skills and qualifications, promoting diplomacy, cooperation, and understanding.

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